Director, Brand and Integrated Marketing

Director Of Brand And Integrated Marketing

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

About the Role

Forethought is hiring a Director of Brand and Integrated Marketing a strategic, creative leader who will unify how we tell our story across brand, content, social, and event experiences.

This role will translate strategy into storytelling, campaigns, and experiences that make Forethought stand out in the AI and CX landscape. You'll oversee brand direction, social presence, content strategy, and in-person experiences, ensuring every touchpoint reinforces a consistent and compelling identity.

What You'll Do

Brand & Creative Direction

• Manage and evolve Forethought's brand identity, voice, and visual system.
• Develop creative campaigns that tell our story in a bold, human way.
• Maintain brand consistency across all marketing channels and materials.
• Produce and review creative work like concepts, copy, and designs.

Integrated Campaigns

Social Media & Thought Leadership

Events & Brand Experience

Leadership & Collaboration

Who You Are

Why Join Forethought