Support Specialist, Tuesday-Saturday, Pacific Time Zone (Temporary Parental Leave Coverage)

Support Specialist, Tuesday-Saturday, Pacific Time Zone (Temporary Parental Leave Coverage)

Support / Member Services

Reports to : Support Manager

Work-from-home / Full-time

$61,300-$72,100

Open through : November 19, 2025

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive. CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease. The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24 / 7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary

The Support Specialist will provide temporary parental leave coverage, working Tuesday through Saturday in the Pacific Time Zone.

Specific Responsibilities

The Support Specialist will :

Assist with member services and support tasks

Provide excellent customer service to our clients

Collaborate with the support team to ensure smooth operations

Required Skills and Experience

The ideal candidate will have :

Strong communication and interpersonal skills

Experience in a customer service or support role

Ability to work independently and as part of a team

Proficiency in using CRM and other relevant software

Bonus Technical Skills

Knowledge of database management and familiarity with remote work tools is a plus.

General Responsibilities

The Support Specialist will also :

Participate in team meetings and training sessions

Contribute to the development of support processes and best practices

Assist in troubleshooting and resolving client issues

Benefits and Compensation

The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation. Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year's. These benefits are available to our fully remote team, with adjustments made as required by local laws.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission. Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion. Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive. Equal Opportunity Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.