Manager National Accounts

Description

Summary :

The Manager National Accounts actively interfaces with customers, presents new products, and services existing business. The Manager National Accounts will provide market information; initiate monthly on-site visits; and participate in trade shows. The Manager National Accounts will develop, maintain, and expand customer base; achieving sales volume and profits consistent with company objectives. Manage daily activities of all team employees and oversees activities involved in team accounts.

Essential Duties and Responsibilities :

• Present new products and a full line of the company's capabilities; pursue and evaluate new business potential, visit stores, evaluate codes, make recommendations on product offerings
• Forecast sales production needs, quantities, and trends. Compare sales performance to budget actuals
• Provide customer support through on-site visits, follow-up on customer requests, resolving customer problems, develop product line information, review and process customer correspondence, review customer artwork
• Coordinate efforts of brokers : prepare pricing, samples, correspondence, resolve shipping problems, and provide information for sales presentations
• Review Finished Goods on Hand report and Excess or Slow Moving inventory; interface with customer and production; complete weekly report sales report, sample request, art work requirements
• Customize marketing information; prepare sales documentation, which includes product information, sales quotes, and delivery information
• Identify customer problems; make emergency on-site visits when needed; suggest and implement solutions
• Supervise the daily activities of team staff, providing coaching and instruction as necessary
• Networking within national accounts in order to secure all business opportunities
• Ensuring internal company functions give the highest level of customer service to national accounts
• Monitoring incoming orders and ensuring these are fulfilled effectively
• Holding regular monthly meetings with internal stakeholders about key accounts
• Investigating and resolving queries and issues raised by national accounts
• Taking a proactive approach to account management
• Arranging meetings with all relevant decision makers within the customer

Supervisory Responsibilities :

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.