Help Desk Analyst Tier I / II

As a Help Desk professional at a Managed Service Provider (MSP), you play a crucial role in ensuring efficient and effective IT support for our clients. Your primary responsibility is to provide first-line technical assistance, resolving issues and maintaining high levels of customer satisfaction.

Key Roles and Responsibilities :

First-Line Support :

• Act as the first point of contact for client IT support requests via phone, email, or ticketing system.
• Record and categorize client issues, ensuring accurate documentation of each interaction.
• Issue Diagnosis and Resolution :
• Perform initial problem analysis and attempt resolution using available tools and knowledge resources.
• Escalate complex issues to senior technical staff or third-party vendors as required.

Client Communication :

System Monitoring and Maintenance :

Technical Support :

Collaboration and Teamwork :

Quality Assurance and Feedback :

Qualifications and Skills :

Education and Experience :

By fulfilling these roles and responsibilities, you will be an integral part of our MSP team, helping to ensure our clients IT systems run smoothly and efficiently.

Great compensation package for qualified applicants

Job Type : Full-time

Job Type : Full-time

Pay : From $45,000.00 per year

Schedule :

Experience :

Ability to Commute :

Work Location : In person

How to Apply : Interested candidates should submit their resume and a detailed cover letter to info@ .

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