HVAC Service Manager

Southport Engineered Systems • Home ServicesCaledonia, WI, US

7 hours ago

Job type

Full-time

Job description

Job Description

JOB TITLE : HVAC Service Manager

DEPARTMENT : Residential Service

THIS POSITION IS ON-SITE AT OUR CALEDONIA, WI LOCATION

JOB DESCRIPTION : The Residential HVAC Service Manager is responsible for overseeing the daily operations of all residential HVAC service and maintenance technicians. This includes managing technician performance, ensuring customer satisfaction, maintaining profitability, and driving continuous improvement through training and leadership.

DUTIES AND RESPONSIBILITIES :

Lead and manage residential HVAC service and maintenance technicians

Train and mentor residential HVAC technicians to ensure high performance and professional development

Ensure technicians adhere to all company policies and standards, including arriving on time daily

Conduct weekly ride-alongs to support technician growth

Monitor and help technicians grow and improve their KPI’s including conversion rates, average ticket, and billable efficiency

Conduct monthly scorecard reviews with each technician

Maintain revenue targets

Direct communication with dispatchers

Update daily goal boards

Weekly service call process training

Complete Manager’s invoice review tool daily

Conduct monthly technical training for technicians

Review dispatch close-outs daily

Establish a team culture holding the team to a high standard of customer satisfaction

Responsible for maintaining a minimum level of gross margin

Perform all other duties assigned to this role

QUALIFICATIONS :

Management degree or equivalent required

Valid Driver’s License and insurable driving record

Strong leadership and communication skills for both customer and team

Organizational and problem-solving skills

Proficiency with Microsoft Office and service software (Service Titan, Microsoft Office, etc.)

Ability to analyze and act on performance data and KPI’s

Ability to develop leadership skills in other team members

Ability to execute plans from reports

2+ years managerial experience

Proficiency in understanding the relationship between behavior and KPIs

Always pushing for personal and professional growth

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

Capacity to physically carry, lift, and push up to 75 pounds

Frequently required to stand and walk

Frequently required to bend, reach, stoop, or crawl

Perform repetitive motions using your hands and fingers such as, but not limited to, grasping, gripping and holding

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Hvac Service Manager • Caledonia, WI, US

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