Patient Care Coordination Associate

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

At Optum, a global organization dedicated to enhancing health through technology, you will play a vital role in improving health outcomes for millions. Join our team and become part of a diverse, inclusive culture that values talented individuals. Together, we can make a significant impact on the communities we serve and advance health equity worldwide. Start Caring. Connecting. Growing together.

The Patient Care Coordination Associate is essential in delivering patient-centric services within a clinical or front office setting. You will perform various clerical and administrative duties related to patient care, including greeting and checking in patients, answering phones, processing co-pays and insurance payments, handling paperwork, and executing other front office responsibilities in a dynamic and customer-focused clinical environment.

This is a full-time position requiring flexibility in scheduling for our 8-hour shifts during regular business hours at Frick Hospital, with additional variable shifts in the ED, which operates 24 / 7. Occasional overtime may be required based on business needs. Our office is located at 508 South Church St Mount Pleasant, PA 15666.

We provide 3-4 weeks of comprehensive training, including 20 buddy shifts and a structured training program lasting about a week, with hours based on your shadowing schedule.

Primary Responsibilities :

• Engage with patients and / or their families, either in person or on the phone, to facilitate the registration process, including collecting demographics, health information, and verifying insurance eligibility / benefits.
• Utilize computer systems to accurately enter and verify patient data in real-time.
• Gather necessary clinical information to process referrals, pre-certifications, pre-determinations, and pre-authorizations as per insurance requirements.
• Verify insurance coverage, benefits, and generate price estimates or reverifications when needed.
• Collect patient co-pays and discuss financial obligations with patients as appropriate.
• Identify and attempt to collect outstanding balances from previous visits.
• Coordinate with patients and referring providers to confirm and schedule appointments for services prior to hospital discharge.
• Respond empathetically to patient and caregiver inquiries regarding routine and sensitive topics.
• Generate and review patient data reports, addressing any discrepancies as necessary.
• Maintain a current understanding of specific registration requirements across various departments including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Reasons to Consider Working for UnitedHealth Group :

You will be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success, as well as opportunities for development in other roles you may pursue.

Required Qualifications :

Preferred Qualifications :

Soft Skills :

Physical and Work Environment :

Compensation for this role ranges from $16.00 to $27.69 per hour, based on factors such as local labor markets, education, and work experience. In addition to competitive base pay, we offer a comprehensive benefits package, performance rewards, and more. At UnitedHealth Group, our mission is to help everyone live healthier lives—free from barriers to good health. We are committed to delivering equitable care that addresses health disparities.

UnitedHealth Group is an Equal Opportunity employer and values diversity as stated by applicable laws. All qualified applicants will be considered for employment regardless of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

We maintain a drug-free workplace, and candidates must pass a drug test prior to employment.