Senior Director, Domestic Violence Shelters Business Operations

Job Description

Job Description

Summary :

Domestic Violence Shelter programs offer a comprehensive range of services including counseling, advocacy, intervention, and support to meet the needs of victims and their families. The programs provide safe and confidential spaces for DV survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgment, and respect. Our spaces respect survivors’ right to self-determination and victimization and trauma they have experienced.

Responsibilities :

• Learn and integrate a trauma-informed, client-centered practices using an anti-oppressive lens into your work with team members that directly support clients. Manage and provide support / technical assistance to shelter team members that reflects these approaches.
• Provide oversight, support, guidance and technical assistance on billings and utilization to DV Shelter Senior Directors and other DV Shelter staff as part of the DV Shelter Administration team.
• Optimize shelter revenue cycle;
• Provide oversight of shelter utilization to maximize shelter placement. Work with DV Facilties team to manage timeliness of unit turnover, maintenance and repairs and supply kit inventory.
• Reviews historical and real-time data to make decisions about downsizing unit in order to maximize space availability.
• Oversees shelter intake processes to ensure intake calls are being prioritized to maximize client safety
• Creates and implements efficient billing systems and processes to ensure timely and accurate invoicing; including working with HRA on Out of County
• Issues and lingering absence approvals
• Providing training and direct oversight / guidance of billing and utilization to shelter sites; including monthly training and meetings for Shelter Program Assistants
• Ensure compliance with relevant regulations and industry standards;
• Works closely with Research and Evaluation to analyze data to track utilization and identify areas for improvement and optimization;
• racks key performance indicators related to utilization and makes adjustments to achieve desired outcomes;
• Tracks payments and resolves billing discrepancies;
• Monitoring the revenue projections for the programs;
• Assisting with the development and implementation of new administrative policies, procedures and controls for the agency incorporating specific program needs;
• Addresses HRA-related billing and utilization matters and communicates with stakeholders regarding billing issues in collaboration with shelter sites;
• Assist with grants proposals, and grant reports;
• Working closely with the program staff to develop new administrative tools that assist in program accountability;
• Co-facilitates Program Assistant meetings, including training and provides technical assistance;
• Working with staff on statistical and narrative reports;

Qualifications :

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement :

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

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Hiring Range : $82,000 - $90,000

Full-time Hours : 35 Hours per week

Full-time Benefits : Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical / Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center