Microsoft CE CRM Developer

Job Title : Microsoft CE CRM Developer

Location : Remote with occasional onsite

Description of Duties

• Configure and develop the PTCs Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads project managers and other stakeholders to ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
• Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications self-service portals SAP and payment gateways.
• Ensure the seamless integration best in class performance and efficient data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels Workstreams Unified Routing etc. for Omnichannel features.
• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices PTC Standards and PTC Software Development Lifecycle documentation.
• Develop and maintain a productive working relationship with technology staff business owners project sponsors vendors and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards policies and procedures.
• Utilize various software and / or technology tools to perform job duties.
• Perform tasks and other duties as assigned by the PTC.
• Fully document all created work associated with this position including technical and functional designs and diagrams test plans test scripts impact analysis reports lessons learned best practices for others to follow plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.

Minimum Experience

This role should have the following certifications :

This role should be working towards the following certifications :

Soft Skills

Additional beneficial skills include :

Experience Matrix

Skill / Experience

Required / Desired

Years

Experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape

Required

5 Years

Experience configuring Dynamics 365 Customer Service functionality including Omnichannel Unified Routing etc.

Required

3 Years

Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service including customization configuration and user management

Required

Strong knowledge of Contact Center applications (e.g. Telephony & IVR based solutions) self-service web portals and native mobile applications

Required

Advanced knowledge of Dynamics 365 CE functionalities and successful delivery of 2 Dynamics CE implementations for high volume contact centers

Required

Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g. ERP) and payment gateways

Required

Familiarity with Agile development methodologies

Required

Proficient in Microsoft Office 365 suite (Teams Word Excel PowerPoint) and Microsoft ADO Testing Module

Required

Bachelors degree in business management or information systems

Required

SEE JOB DESCRIPTION FOR REQUIRED CERTIFICATIONS

Required

Key Skills

Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration

Employment Type : Full Time

Experience : years

Vacancy : 1