Healthcare Call Center Agent

A company is looking for a Call Center Agent - Healthcare - Remote US.

Key Responsibilities

Handle inbound and outbound calls, addressing member inquiries professionally

Document all interactions accurately and ensure compliance with healthcare regulations

Escalate complex issues to supervisors as necessary and meet performance metrics

Required Qualifications

High school diploma or equivalent required; associate degree or healthcare certification preferred

1+ year of experience in a call center or customer service role, preferably in healthcare

Ability to multitask and navigate multiple systems simultaneously

Familiarity with medical terminology and insurance processes is a plus