Technical Writer - Flight Experience

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Description

Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

This position will develop and maintain Flight Attendant electronic flight attendant service policy and procedures manuals and guides including, but not limited to, Link Guides, Inflight Service Guides and Inflight Policies and Procedures Manual (IPPM). These materials are essential to support new Inflight projects and must be accurate and timely as they are used to familiarize flight attendants with new service procedures and train new flight attendants. In addition, this position will review and respond to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team.

• Creates, edits, formats, publishes, and distributes revisions to the Inflight Policies and Procedures Manual, Inflight Service Guides and Link guides. Responsible for working cross-departmentally to integrate new projects and the associated flight attendant procedures into these guides. Creates and edits graphics. Ensures accuracy and consistency across the master files.
• Project manager for initiatives relative to these publications. Responsible for developing training materials and webinars and delivering some as well as developing checklists relevant to the publications. Works with training to ensure changes and updates are integrated into appropriate training curriculums.
• Reviews, monitors, trends, and responds to United Voices, IOR, ISAP and FRMP reports assigned to the Flight Experience team. Works with appropriate team members to respond and resolve.

Qualifications

What’s needed to succeed (Minimum Qualifications) :

What will help you propel from the pack (Preferred Qualifications) :

The base pay range for this role is $64,885.00 to $84,514.00. The base salary range / hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.

You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

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