Associate Manager, Service Portfolio Manager

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The Associate Manager, Service Portfolio Manager is a crucial role dedicated to managing and optimizing the lifecycle of services, the larger service portfolio, and offerings with a specific focus on the Common Service Data Model (CSDM) and service mapping. In this role you will ensure that all IT services are effectively cataloged, managed, and aligned with business outcomes, delivering maximum value to both the organization and end-user consumers. This role is key to the maturity and progress within a Service Delivery and IT Operations Organization.

KEY RESPONSIBILITIES

Service Portfolio Management : Oversee the creation, maintenance, and optimization of the service portfolio, ensuring it accurately reflects current state.

CSDM Implementation : Coordinate implementation and continuous improvement of the Common Service Data Model (CSDM) to ensure a standardized approach to managing service data across IT.

Service and Service Offering Management : Manage the lifecycle of services and service offerings from inception to retirement, ensuring each service delivers value and meets performance expectations.

Alignment with Business Goals : Ensure that all IT services and service offerings are aligned with the strategic goals of the organization, supporting business processes and objectives.

Stakeholder Engagement : Collaborate with key stakeholders, including business units, IT teams, and external partners, to understand requirements and ensure services meet their needs.

Continuous Improvement : Implement continuous improvement processes to enhance service quality, efficiency, and effectiveness.

REQUIRED EXPERIENCE YOU'LL BRING

Bachelor's degree in Information Technology, Computer Science, Business Administration or in related field.

5+yrs of experience in IT service management, service portfolio management.

1+ yrs of experience in ServiceNow Common Service Data Model (CSDM).

3+ yrs in IT service management tools (e.g., ServiceNow) and a strong understanding of ITIL processes and frameworks.

Qualified candidates must be legally authorized to work in the United States without the need for current or future sponsorship for full-time employment.

PREFERRED EXPERIENCES AND SKILLS

ITIL certification and additional certifications in service management are preferred.

Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.

Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.

Experience in project management and agile methodologies with the ability to manage multiple projects simultaneously and deliver results on time and within budget.

Capability to align IT projects with business objectives.

Proficient with Microsoft Suite, including MS Visio and PowerPoint

Ability to integrate emerging technologies and capabilities such as AI into the IT portfolio.

Ensuring IT services meet user needs and enhance customer satisfaction.

Strong problem-solving skills to address issues promptly and effectively.

JOB REQUIREMENTS

• Full time
• Office work environment : Onsite in Racine, WI
• Remote work available once a week for eligible employees
• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson's total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we're committed to providing benefits such as subsidized health care plans, maternity / paternity / adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https : / / jobs.scjohnson.com / inclusion .

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com . All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.