Director - Performance Excellence & Results Management (Remote)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Director of Performance Excellence and Results Management will play a crucial role in the planning, execution, and management of the Revenue Cycle Organization's Objectives and Key Results (OKR) program. This position will ensure that the OKR framework is effectively implemented, maintained, and continuously improved to align with the organization's strategic objectives. The Director will focus on driving progress, fostering accountability, and ensuring that key results are attained, contributing to both departmental and organizational goals. This role will serve as the primary point of contact for OKR specific inquiries, project initiatives and will oversee the administration and development of combined OKR and KPI management tools.

Locations

Stanford Health Care

What you will do

OKR Program and KPI Management :

Lead the planning, execution, and management of the Revenue Cycle Organization’s OKR program to ensure alignment with strategic objectives and yearly KPI’s.

Collaborate with OKR coaches, coordinators, key result champions, and Executive leadership to drive effective communication and timeline adherence.

Provide recommendations to Executive leadership based on performance metrics and progress, facilitating informed and timely decision-making.

Oversees team responsible for the development, implementation, monitoring, assessment, feedback, and results report out of OKR program framework and methodology.

Performance Monitoring and Reporting :

Track and communicate work aligned with defined key results and revenue cycle established KPI’s, escalating concerns as necessary while highlighting successes to the Program Executive Sponsor :

This includes developing clear metrics and milestones to assess performance and ensuring that all team members are aligned with their respective contributions toward these key results. The Director will conduct regular check-ins and status updates to communicate progress, address any issues or barriers impeding results, and escalate critical concerns to the Program Executive Sponsor as needed. Additionally, they will be tasked with documenting and celebrating successes, recognizing individuals and teams who have significantly contributed to achieving key results, thereby fostering a culture of recognition and motivation across the organization.

Synthesize and report final outcomes, impact assessments, and actionable insights to relevant stakeholders at the end of each cycle :

The Director will analyze performance data to synthesize final outcomes and impact assessments that reflect the overall effectiveness of the initiatives undertaken. This process will involve gathering input from various stakeholders and interpreting the data to extract meaningful insights. The Director will lead and present the key findings, including successes, areas for improvement, and specific recommendations to drive future OKR’s and actions. These program summaries will be presented to relevant stakeholders, including Executive leadership, functional teams, and cross-functional partners, so that they can understand the outcomes of the OKR efforts.

Apply learnings from previous key results to inform future planning cycles, adapting strategies as needed :

Fosters a culture of continuous improvement within the Revenue Cycle organization. After each cycle, the Director will systematically review the performance against key results and KPI’s to identify lessons learned, best practices, and factors that contributed to the success or challenges. Based on these insights, the Director will work collaboratively with teams to refine and adapt strategies, ensuring that future OKR planning cycles are informed by past experiences. This will include updating the OKR framework, adjusting target metrics, and implementing new approaches to enhance overall performance. By actively promoting a feedback loop, the Director will ensure that knowledge gained from previous cycles is leveraged effectively, driving ongoing adaptability and growth within the Revenue Cycle.

Cross-Functional Collaboration :

Collaborate with Executive leadership, functional teams, and cross-functional partners to establish clear, measurable objectives that align with the overarching strategic goals of the organization, drive initiatives that will enhance revenue cycle performance. This involves conducting thorough assessments of market conditions, operational capabilities, and organizational priorities to set ambitious yet achievable key results. Champion deployment coaching sessions to ensure that best practices are shared and implemented across the revenue cycle organization.

Strategic Insights and Recommendations :

Analyze key metrics and benchmarks to uncover trends and insights that inform management decisions.

Develop and present strategic recommendations to leadership based on performance data, facilitating informed decision-making.

Performs regular market research to stay on top of industry best practices, innovations, and strategies to remain competitive.

Education Qualifications

• Bachelor’s degree in business in a work-related discipline / field from an accredited college or university

Experience Qualifications

Required Knowledge, Skills and Abilities

Proven expertise in managing OKRs or similar goal-setting frameworks to drive organizational performance.

Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven recommendations.

Excellent organizational, communication, and interpersonal skills with a demonstrated ability to foster collaboration across diverse teams.

Familiarity with OKR software / tools and experience in the implementation and administration of such tools is highly preferred.

Ability to perform standard business math and analyze financial data to make complex projections.

Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others effectively.

Ability to provide leadership and influence others, promoting a culture of accountability and excellence.

Ability to resolve conflicts and negotiate with others to achieve positive results, establishing and maintaining effective interpersonal relationships.

Ability to act as both a thought leader and operational expert regarding process and service transformation.

Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, conflict resolution, consulting, and advising, as well as flawless written communication.

Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization, and to gain their cooperation.

Knowledge of inpatient and clinic operations and how they relate to labor productivity.

Familiarity with Lean, Just-In-Time (JIT), Six Sigma, and Flow Manufacturing techniques to optimize processes and enhance efficiency.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Access, Project, and Outlook) for reporting, analysis, and presentations.

Knowledge of principles of business and management strategic planning, leadership development, and educational techniques to drive team growth and skill enhancement.

Ability to develop and implement training programs for staff related to OKRs and performance management, ensuring organizational comprehension and engagement.

Strong project management skills to oversee multiple initiatives, ensuring timely delivery and alignment with strategic objectives.

Capability to analyze competitive landscape and market trends to identify opportunities for improvement and innovation within revenue cycle operations.

Knowledge of change management principles and methodologies to effectively lead organizational transformations and facilitate the adoption of new processes and systems.

Physical Demands and Work Conditions

Blood Borne Pathogens

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective :

Know Me : Anticipate my needs and status to deliver effective care

Show Me the Way : Guide and prompt my actions to arrive at better outcomes and better health

Coordinate for Me : Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $76.90 - $101.91 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https : / / stanfordhealthcare.org / about-us / awards.html) and significant events (https : / / stanfordhealthcare.org / about-us / our-history.html) .

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