Salesforce Administration

Job Description

Job Description

Salesforce Administration (Sales Cloud, Service Cloud applications) Green Card / USC

Core skills -

Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups.

Maintain and customize Sales Cloud, Service Cloud applications as well as numerous additional applications outside of Salesforce tech

Build custom reports, dashboards, and workflows.

Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.

Develop training materials and provide training and support to SalesForce.com end users.

Maintain database for integrity and accuracy including cleansing and duplicate record management.

Manage all sales related technical resources and migration of data into Salesforce.

Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users.

Salesforce certification required (ADM 201 certification).

10+ years related experience including utilization of Salesforce platform.

Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365 / Skype.

Experience in implementation, training and documentation preferred.

Administrative Suppor t

Administer email templates utilized

Administer KPI and related reporting

Coordinate activities between sales and other departments (such as marketing, service, support and training).