IT Support SpecialistDodge County • Juneau, WI, United States
IT Support Specialist
Dodge County • Juneau, WI, United States
1 day ago
Job type
- Full-time
Job descriptionPaid Time Off (PTO) - available for use after 30 days of employment 10 observed paid holidays Health, Dental, Vision Insurance Health Savings Account (HSA) - with employer contributions - HRA Life insurance, Long-term disability, Short-term disability and Flex spending Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment. Perform and provide a variety of Help Desk support and answer Help Desk phones / emails. Troubleshoot issues reported by end users and escalate to alternative staff when needed within the IT ticket system. Reset user account passwords per request after employee verification. Analyzes and troubleshoots problems reported by computer end users, which include variety a of applications, remote VPN access, login credentials, printers, procedures, software, and hardware trouble countywide. Remotes to end-user devices to troubleshoot problems with hardware and software, when requested. Receives, notifies, and shares cybersecurity concerns from end users with authorized IT staff and leadership for incident response. Provides assistance with IT support for hardware and application used by local and remote users across multiple sites. Purchase a variety of hardware equipment and software maintenance and support for multiple departments. Process, document, and assist with procurement, contracts, accounts payable, budget monitoring, for IT and County-wide services Request mobile devices and associated equipment, per County leadership approvals, and manage County-wide service providers accounts and account payable. Purchases a variety of hardware equipment and software maintenance and support for multiple departments. Provides administrative support. Continuously process transaction and invoices for a variety of departments, including vendor communications and department approvals to purchase pre-approved IT hardware and software. Request and acquire vendor quotes for County IT and department leadership analysis and approval. Gather and process IT contracts and agreements upon review with IT and County leadership. Provides support to all County computer and other electronic device users as needed. Other duties as assigned. Knowledge of the principles, concepts, capabilities, and operations of hardware, data storage devices and peripherals. Knowledge of current technological trends for midrange, client / server, and personal computer information systems. Knowledge of the various operating systems utilized by the County. Knowledge of network, application, and data security systems. Knowledge of hardware and software troubleshooting techniques. Skill in troubleshooting and resolving computer hardware, software, and peripheral problems. Skill in installing and configuring computer and printing equipment. Skill in assisting customers with computer-related problems. Knowledge of administrative policies and procedures of the County. Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software. Ability to establish and maintain accurate records of assigned activities and operations. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision. Ability to think quickly, maintain self-control, and adapt to stressful situations. Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position. Ability to perform mathematical calculations required of this position. Ability to communicate clearly, concisely and effectively in English in both written and verbal form. Skill in researching and understanding complex written materials. Ability to prepare and maintain accurate and concise records and reports. Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Ability to handle sensitive interpersonal situations calmly and tactfully. Ability to maintain professionalism at all times. Ability to maintain effective working relationships with individuals within and outside the organization. Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations. This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms. Work has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Work is generally in a moderately noisy office setting.
Description
Status : Full Time, Non-Exempt
Starting Wage Range : $28.97 / hr. - $31.90 / hr.
Department : Information Technology
Position Open Until Filled - Application Review Date : November 14, 2025
Please submit Resume and Cover Letter with application
- Prior help desk, technology support, and office assistant experience, look no further
Dodge County offers a generous benefits package including :
ESSENTIAL FUNCTIONS
REQUIRED JOB COMPETENCIES
PHYSICAL AND WORK ENVIRONMENT
Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page : Accessibility Accommodation for Applicants
Qualifications
Education
Associates of Information Technology (required)
Experience
Information Technology office and technology support experience with an emphasis on customer support, office accounting, and financial procurement. (preferred)
Fingerprinting is required. Criminal background and local records check, including the Department of Transportation and NCIC / CIB wants / warrants database. (required)
Experience with Microsoft, and mobile and computer operating systems. (required)
1 years : Experience in database, web, or application support or other related IT experience. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. (required)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Create a job alert for this search
It Support Specialist • Juneau, WI, United States
Related jobs Please submit a Cover Letter & Resume with the application.Average 16 hours a week (some flexibility with schedule).Looking for a reliable, organized individual to support our team with customer se...Show more 
As an IT Support Specialist, you’ll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core ...Show more
Supplemental Insurance Plans Available.Dental Insurance (Company paid).STD and Life & AD&D Insurance (Company paid).Training & Apprenticeship Opportunities.
Safety Shoe & Glasses Reimbursement Progr...Show more Position Open Until Filled - Application Review Date : .Please submit Resume and Cover Letter with application.Work Week is Thursday - Wednesday : 8 : 00am - 4 : 30pm.
Fantastic ES Team with Great Culture....Show more Please submit Resume and Cover Letter with application.Dodge County offers a generous benefits package including : .Paid Time Off (PTO) - available for use after 30 days of employment.Health, Dental,...Show more 
Caregiver / Direct Support Professional - 2,500 SIGN - ON.ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Communit...Show more
ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.
As a DSP, you play a crucial role in helping us p...Show more
As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses in the comfort of your own vehicle.
This is a friendly, physically active role, so you’ll need to enjoy fast...Show more
As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle.
This is a friendly, physically active role, so youll need to enjoy fast-p...Show more
Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.
Metalcraft of Mayville (Beaver Dam).Metalcraft i...Show more
Metalcraft is looking to hire an ONSITE IT Helpdesk Specialist.This position serves as the first point of contact for users seeking technical assistance, diagnosing and troubleshooting hardware and...Show more
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show more
PS Seasoning – Our Craft is Flavor.A third-generation strong company, we believe that the best recipes are passed down from one generation to the next.
From the award-winning food products we ...Show more As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle.
This is a friendly, physically active role, so youll need to enjoy fast-p...Show more ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.
As a DSP, you play a crucial role in helping us p...Show more ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living.
As a DSP, you play a crucial role in helping us p...Show more 
Lad Lake is a COA accredited, nonprofit, independent organization serving kids and families from across the state.We work with 1,200+ youth and their families through evidence-based, trauma-informe...Show more As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle.
This is a friendly, physically active role, so youll need to enjoy fast-p...Show more
HR Administrative Specialist
Dodge County • Juneau, WI, United States
Part-time
Last updated: 30+ days ago • Promoted
IT Support Specialist
Hultafors Group North America • Richfield, WI, US
Full-time
Last updated: 30+ days ago • Promoted
IT Help Desk II - 1st & 2nd Shift
Strohwig Industries Inc • Richfield, WI, US
Full-time
Last updated: 1 day ago • Promoted
Customer Service Specialist - Economic Support
Dodge County • Juneau, WI, United States
Full-time
Last updated: 2 days ago • Promoted
Child Support Specialist - Enforcement
Dodge County • Juneau, WI, United States
Full-time
Last updated: 30+ days ago • Promoted
Caregiver / Direct Support Professional - 2,500 SIGN - ON
BrightSpring Health Services • Johnson Creek, WI, United States
Full-time
Last updated: 1 day ago • Promoted
Caregiver / Direct Support Professional - 2,500 SIGN - ON
ResCare Community Living • Johnson Creek, WI, United States
Full-time
Last updated: 19 hours ago • Promoted • New!
Seasonal Support Driver
United Parcel Service • Columbus, WI, US
Full-time +2
Last updated: 1 day ago • Promoted
Seasonal Support Driver - Drive your own vehicle (WAUPUN)
United Parcel Service • WAUPUN, Wisconsin, US
Part-time +1
Last updated: 1 day ago • Promoted
IT Helpdesk Specialist
Metalcraft of Mayville • Beaver Dam, WI, United States
Full-time
Last updated: 25 days ago • Promoted
IT Helpdesk Specialist
Metalcraft of Mayville, Inc • Beaver Dam, WI, United States
Full-time
Last updated: 30+ days ago • Promoted
Information Technology Professional (IT Support)
Navy • Markesan, WI, United States
Full-time
Last updated: 30+ days ago • Promoted
Inventory Support Specialist
PS SEASONING & SPICES INC • Iron Ridge, WI, US
Full-time
Last updated: 30+ days ago • Promoted
Seasonal Support Driver (WAUPUN)
United Parcel Service • WAUPUN, Wisconsin, US
Part-time +1
Last updated: 1 day ago • Promoted
Caregiver / Direct Support Professional - 2,500 Sign - On
ResCare Community Living • Watertown, WI, United States
Full-time
Last updated: 19 hours ago • Promoted • New!
Caregiver / Direct Support Professional - 2,500 SIGN ON
ResCare Community Living • Jefferson, WI, United States
Full-time
Last updated: 19 hours ago • Promoted • New!
Help Desk Technician (Work Location : Dousman, WI)
Lad Lake Inc • Dousman, WI, US
Full-time
Last updated: 6 hours ago • Promoted • New!
Seasonal Support Driver - Flexible Work Hours with Your Own Vehicle (COLUMBUS)
United Parcel Service • COLUMBUS, Wisconsin, US
Part-time +1
Last updated: 1 day ago • Promoted