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ATM/ITM Operations Specialist - McAllen, TX
ATM/ITM Operations Specialist - McAllen, TXTexas Regional Bank • Mcallen, TX, US
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ATM / ITM Operations Specialist - McAllen, TX

ATM / ITM Operations Specialist - McAllen, TX

Texas Regional Bank • Mcallen, TX, US
15 hours ago
Job type
  • Full-time
Job description

Overview

ATM / ITM Operations Specialist role at Texas Regional Bank. Manage, maintain, and optimize the company's network of Automated Teller Machines (ATM) and Interactive Teller Machines (ITM).

Responsibilities

  • Act as the main point of contact for branch and TRB Live teller staff.
  • Monitors and / or dispatches technicians as needed and coordinates Managed Services tickets to troubleshoot and repair ATMs and ITMs.
  • Coordinate the proper installation, servicing and maintenance of the ATM / ITM fleet; provide technical support and manage vendor relationships.
  • Analyze performance metrics and prepare monthly reports for senior management on the utilization and performance of the ATM / ITM network and TRB Live Teller performance.
  • Lead projects for new machine deployments, upgrades, or system changes, including testing and validation of new installations.
  • Manage ATM / ITM fleet inventory level to ensure operational excellence.
  • Manage the cash-in-Transit (CIT) process and vendor service-level agreements (SLAs).
  • Support internal teams with ATM / ITM-related tasks, such as transaction research and technical troubleshooting.
  • Conduct performance evaluations of vendor services and recommend any improvements.
  • Train team members on operational procedures.
  • Manage TRB Live teller resources to ensure sufficient staffing for service hours Monday through Saturday.
  • Engage with other teams to promote the ATM and ITM's to engage customer usage.
  • Stay informed of, and ensure the satisfactory resolution of, any customer complaints related to the ATM / ITM program and TRB Live transactions.
  • Develop and maintain procedures related to the servicing of the ATM / ITM fleet.
  • Excellent customer service and interpersonal skills demonstrated through TRB Live interactions.
  • Assist customers with all routine teller machine transactions including but not limited to cash and check deposits, cash withdrawals, transfers, loan payments and account balance inquiries.
  • Balance teller drawer, verify accuracy of posted transactions.
  • Promote the bank's products and services; consistently cross-sell bank products at every opportunity.
  • Consistently present a professional image while conveying positive banking and customer service experience in effort to solve customer problems.
  • Responsible for keeping up with industry changes in all new technology to ensure the Bank is offering the most relevant experience to its clients.
  • Responsible for maintaining a consistent brand image for the bank.
  • Monitor video to review ITM staff performance and provide feedback.

Qualifications

  • Bachelor's Degree (preferred) or equivalent work experience.
  • 2 to 3 years of banking experience preferred.
  • Excellent analysis, observation, and decision-making skills.
  • Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
  • Demonstrated ability to lead, motivate and influence others; supervisory experience preferred.
  • Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community.
  • Ability to use a personal computer and knowledge of Windows based software.
  • Good problem-solving skills and solid decision making, effective communication, prioritization and organization of work activities.
  • Ability to multi-task.
  • Mental concentration is necessary for handling frequent interruptions and working in a fast-paced environment.
  • Position can be mentally and physically stressful, require standing for most of the workday, and requires lifting, carrying, or moving heavy objects weighing up to 25 pounds.
  • Must be able to work flexible hours as scheduled Monday through Saturday.
  • Must be able to be physically present in the Bank to perform job duties.
  • Texas Regional Bank is an Equal Opportunity Employer.

    • Texas Regional Bank is an Equal Opportunity Employer.

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