Desktop Support AnalystRobert Half • New York, NY, US
Desktop Support Analyst
Robert Half • New York, NY, US
30+ days ago
Job type
- Full-time
Job descriptionSupport international offices with equivalent services Participation in an On-Call rota for out of hours and holiday support Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution End to end ownership of all IT tickets including being responsible for all communication and the technical resolution Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population. Manage all end user administration for onboarding / offboarding requests etc Participate in time sensitive Projects either individual or as part of a Team. Communicate upcoming Firm-wide IT initiatives to user population. Management and support of mobile devices, laptops, remote working, user administration Monitoring and Support of Firm Events (internally and externally) Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviewsPC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging
Job Description
Job Description
General Tasks
- Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems / services.
- IT Infrastructure support via remote control, telephone, and deskside support
Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking
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Desktop Support • New York, NY, US