Bag Service Agent

Overview

ABM is hiring a Baggage Agent at our T. F. Green Airport .

FULL TIME AVAILABLE

• May be scheduled for weekends and holidays when needed
• Time and a half on Sunday’s and observed holidays
• Free parking for ABM

Salary - $16.00 per hour

Benefit Information :

General Responsibilities :

Meet and greet arriving passengers in the claim area, aid and offer information to individuals meeting arriving passengers. Aiding all customers with baggage issues, including lost articles, lost and damages and pilfered luggage.

Specific Duties / Essential Job Functions : (Other duties may be assigned.)

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The mission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information.

Monitor the delivery of baggage and handle irregularities associated with the internal baggage process.

Initiates files for lost damage and pilfered baggage. Update files with information pertinent to the claim. Provides appropriate airport information as required.

Monitors damage claims.

Coordinate the return of lost and / or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery by using bag delivery services or other available means.

Process and secure unclaimed luggage, update files and create a on hand record in net tracer or with the scanner Coordinate on handbags, update file request, contact passenger regarding unclaimed baggage.

Coordinate with ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information.

Monitor baggage delivery and complete baggage quality checklist

Must be familiar with all FAA / Airline / Company regulations.

Keep leadership informed of needs and problems in assigned area, maintain cleanliness of immediate work area and report maintenance needs.

Project a positive image and respond to inquiries from clients, staffs, and public in a courteous manner.

Able to work by yourself.

Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Must work schedule as assigned.

Miscellaneous duties as assigned.

Physical Demands :

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to stand and walk, for 8 hours or more of their work shift.

Individual may be required to lift 50 pounds or more for most of the work shift.

Work Environment :

The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability :

To perform this job successfully, an individual must be able to perform each essential duly satisfactorily. The requirements described herein are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills :

Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.

Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Must also possess and utilize effective listening skills.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements :

Employee must comply with the Company's uniform and grooming standards and must always wear his or her SIDA badge / Airport ID.

Employee must comply with all guidelines and policies set forth in the ABM Team Member National Handbook.

Experience :

Previous customer service experience preferred.

Computer experience a must

Must have reliable transportation.

Overall :

Must be 18 years of age or older.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

This job description is subject to change at any time at the discretion of management.