Service Portfolio Manager

Stand Together is a philanthropic community that helps America's boldest changemakers tackle the root causes of our country's biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.

At Stand Together, we're transforming how infrastructure enables our organization's mission. The infrastructure team-spanning IT Support, Engineering, Cyber Security, Real Estate, Construction, Facilities, and Operations-delivers the foundational services that make our work possible.

We are seeking a Service Portfolio Manager to unify, govern, and continuously improve how these services are delivered. This role will build the systems, governance, and transparency needed for Infrastructure to operate with discipline, provide measurable outcomes, and create exceptional experiences for our internal customers.

How You Will Contribute

• Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.
• Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.
• Establish governance frameworks for service intake, change management, and performance reviews.
• Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.
• Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.
• Collaborate with cross-functional partners (Engineering, Cyber & Physical Security) to align and mature service delivery practices.
• Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.
• Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.
• Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics.

What You Will Bring

What We Offer

Our Values : Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we're proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.