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Intake Coordinator
Intake CoordinatorChinese American Service League • Chicago, IL, US
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Intake Coordinator

Intake Coordinator

Chinese American Service League • Chicago, IL, US
20 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join CASL as an Intake Coordinator and Make a Difference

Your Mission :

The Intake Coordinator supports CASL’s mission of building healthy, stable, and empowered lives by being the first point of contact for individuals and families seeking services. This role ensures equitable and culturally responsive access to CASL’s programs, helping clients navigate resources and connect to the right supports with dignity and respect. Through compassionate engagement and efficient coordination, the Intake Coordinator helps remove barriers and fosters inclusion for every community member who turns to CASL for assistance.

About CASL :

Founded in 1979, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas : health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

To hear about :

CASL's history, watch here

CASL's future, watch here

Make a Difference, and Get the Support You Deserve

Salary Range : $51,000 – $55,000 / year \u007C Full Benefits Package Included

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters.

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.

What You’ll Impact

As an Intake Coordinator, you play a key role in shaping each client’s first experience with CASL. Your ability to listen, assess needs, and coordinate services ensures clients feel supported and understood from the moment they walk through the door. By maintainingaccurate records, tracking referrals, and collaborating across departments, you help strengthen CASL’s integrated care approach, promoting continuity, quality, and accessibility across all service lines.

Key Responsibilities :

Client Service / Partner Responsibilities

  • Serve as the primary front-line contact for walk-in clients, phone inquiries, and online requests regarding CASL’s programs and services.
  • Conduct comprehensive intake interviews using a client-centered approach to assess needs and determine eligibility for programs such as In-Home Services, Adult Day Services, Behavioral Health, Workforce Development, and others.
  • Collaborate closely with CASL program staff to coordinate internal referrals and ensure timely client follow-up.
  • Maintain up-to-date knowledge of CASL services, eligibility criteria, and external social service resources.
  • Provide language interpretation and translation support (Mandarin / Cantonese / English) to facilitate client understanding and informed decision-making.
  • Assist with public-facing materials such as intake forms, flyers, and service guides to ensure accessibility and cultural relevance.

Quality Assurance Responsibilities

  • Uphold client, team member, and employer confidentiality in compliance with HIPAA regulations, maintaining the integrity of client information.
  • Provide input in the development and evaluation of the client / customer experience and process, contributing to the program’s effectiveness and quality improvement.
  • Maintain proactive relationships and continuous communication with program department leaders and service providers, staying informed about services offered.

    • Data Management and Documentation :

  • Accurately document client information, service needs, and referral outcomes in Salesforce or comparable CRM system.
  • Track and report key metrics (volume of intakes, referral outcomes, etc.) to support program evaluation and planning.
  • Participate in regular meetings with the Associate Director to ensure quality and consistency in documentation.

    • Team Collaboration :

  • Actively participate in team meetings, offering insights and feedback to improve program operations and outreach efforts.
  • Collaborate with colleagues to identify best practices and strategies for enhanced service delivery and client support.
  • Support crisis de-escalation and warm handoffs to Client Advocacy Unit or behavioral health staff when needed.

    • What You Bring - To thrive in this role, you should have :

    Education & Experience :

  • High school diploma or equivalent (associate or bachelor’s degree in social work, human services, or related field preferred)
  • Minimum of 2 years of experience in a client-facing or customer service role, ideally within a nonprofit or social services setting

    • Skills & Knowledge :

  • Proficiency in English required, with second language proficiency in Chinese (Mandarin and Cantonese), Spanish a plus.
  • Strong ability to thrive in a dynamic environment, effectively managing multiple priority tasks while exercising sound judgment in setting priorities and meeting deadlines.
  • Ability to analyze data and use insights to drive program impact and inform decision-making.
  • Excellent negotiation skills and a demonstrated ability to lead with empathy and cultural sensitivity, effectively working with diverse groups across different cultures and income levels.
  • Strong rapport-building and customer service skills to maintain positive internal and external relations.
  • Demonstrates flexibility and adaptability in a dynamic environment, with the ability to adjust to changing client needs and program requirements.
  • Strong problem-solving skills, with the ability to think critically and find creative solutions to client challenges and service delivery obstacles.
  • Basic computer proficiency, including Microsoft 365 (Word, Excel), data entry and web navigation
  • Basic end-user level understanding and experience with Salesforce or similar CRM
  • Familiarity with data confidentiality regulations (HIPAA, FERPA, etc.)

    • Bonus Points For :

  • Experience in nonprofit or human services settings.
  • Proficiency in Salesforce or similar client management systems.
  • Familiarity with trauma-informed or integrated care practices.
  • Bilingual proficiency in Spanish or other community languages.

    • Physical Demands :

  • Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds.
  • Required to travel around the city to meet clients, service providers and team members in person, if requested.

    • Environment and Scheduling :

  • Standard business hours, Monday through Friday (9 : 00 am - 5 : 00 pm), with flexibility to work additional hours, as necessary.
  • Work is performed in various settings including in-person healthcare settings, office, clients’ homes, community-based settings and outdoor environments.

    • Compensation & Benefits :

    This position offers a salary range of $51,000 - $55,000 annually, reflective of experience and qualifications.

    Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs.

    CASL’s comprehensive benefits package includes :

    Medical, Dental, and Vision Coverage

    Retirement Plan

    Generous Paid Time Off (PTO)

    11+ Paid Holidays, including Lunar New Year and Juneteenth

    Flexible Spending Account (FSA) & Health Savings Account (HSA)

    Life Insurance, AD&D, and Disability Coverage

    Voluntary Worksite Benefits and Pet Insurance

    Commuter Benefits

    Employee Assistance Program (EAP) for you and your household

    Why Choose CASL :

    Inclusivity : Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

    Empowerment : Support staff empowerment through skill development and growth opportunities.

    Collaboration : Be part of a workplace that thrives on collaboration and teamwork.

    Transformation : Envision and realize transformative changes in people, processes, and policies.

    Resiliency : Work with a dynamic workforce and model resiliency to achieve collective strengths.

    Join Us and Make a Difference :

    Join us at CASL, where together, we create a brighter future for our community.

    Thank you for your interest in joining our team! Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you.

    At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

    CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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