Merchandise Business Operations Manager

Job Title : Business Operations Manager

Job Overview :

The Business Operations Manager plays a critical role in enabling the Merch Business department to achieve operational excellence, financial discipline, and consistent execution across all merchandise projects. This role manages P&L, budgets, forecasts, and business reporting while providing strategic financial insights to support decision making. The ideal candidate combines strong analytical skills with a pragmatic, hands-on approach to creating structure and clarity in a fast-paced, evolving environment. This is a pivotal role that will help expand HYBE artists’ vision, identity, and brand presence through merchandise, strengthening fan engagement and driving our business growth in North America.

Responsibilities :

• Develop short and long-term business plans, setting milestones and tracking progress against targets.
• Create annual budgets and rolling forecasts for each artist and merchandise project.
• Review monthly actuals vs. budget, analyze variances, and recommend actions to drive profitability and efficiency.
• Build robust financial models and scenario analyses to evaluate new revenue streams, partnerships, or market expansions.
• Prepare detailed sales recaps, margin analyses, and P&L reports; manage royalty and intracompany settlements with accurate reconciliation of sales, costs, and inventory data.
• Develop, implement, and refine standard operating procedures to ensure clear, efficient workflows.
• Support contract drafting, review, and compliance monitoring to ensure financial and operational alignment.
• Collaborate closely with cross-functional teams to maintain alignment on budgets, timelines, and deliverables.
• Identify areas for operational improvement and proactively recommend and implement solutions.

Qualifications :

Salary Range : $100,000-$130,000 / year