Senior Desktop Support - Onsite

As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor junior team members, and manage deployment infrastructure. A significant part of your role includes working with deployment tools such as WDS, MDT, Windows ADK, WSIM, and WICD to create and deploy standardized OS images across enterprise endpoints.

You will assist in scripting automated deployments, customize answer files for unattended installations, and create provisioning packages for specific configurations. You will also collaborate with system administrators to ensure smooth deployment pipelines and troubleshoot imaging issues.

Duties and Responsibilities :

Support end-users with hardware, software, and network issues both on-site and remotely (approx. 1700 users)

Manage and resolve service tickets, documenting solutions in detail

Monitor hardware, software, and licenses; recommend upgrades or purchases

Manage VOIP Phone Systems

Administer server applications like Faxing, FTP, Printing, DNS, DHCP, etc.

Build, maintain, and deploy standardized operating system images using Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), and Microsoft Intune.

Utilize Windows Assessment and Deployment Kit (ADK) tools, including Windows System Image Manager (WSIM), to create customized unattended installation files.

Design, build, and deploy Windows provisioning packages using Windows Imaging and Configuration Designer (WICD) for varied deployment scenarios.

Automate repetitive and large-scale tasks using PowerShell or similar scripting tools to streamline deployment and configuration.

Utilize PowerShell or other scripting tools to automate deployment and configuration tasks

Conduct onboarding training for new hires and ensure proper device provisioning

Evaluate and configure new OS features and enterprise applications

Create, troubleshoot, and manage Group Policies (GPO)

Provide support for all printer types including Zebra and multifunction copiers

Participate in on-call rotation for after-hours support

Mentor and train junior technicians

Work with third-party vendors to resolve complex hardware / software issues

Administer NTFS and shared folder permissions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

SharePoint administration

MS Intune administration and deployment for Mac and Windows

Papercut experience (printer server)

ZoomRoom experience (audio-video equipment in a conference room)

Experience with VPN clients in corporate environments

Experience with Copilot

Experience in DHCP and DNS (basic troubleshooting and admin)

Preferred certifications : CompTIA A+, Network+, Security+; Apple Certified (ACSP), AZ-104

Experience working with various hospital systems such as HMS, Meditech, McKesson, Affinity, IDX, Bulldog, Eclipsys, Epic, Cerner, Keane, etc.

6+ years of enterprise desktop support experience

12 years of Microsoft Active Directory and Entra ID experience

12 years of experience working with Microsoft Office, Teams, and OneDrive

12 years of experience with Microsoft 365 Admin Center

12 years of PowerShell scripting experience

Experience with O365 applications and administration

Proficient in both Windows and Mac operating systems

Printer troubleshooting and Print server experience (e. g., PaperCut plus)

VOIP administration experience (8x8, Fuze, Mitel)

BitLocker or other encryption tool experience

Proficiency in Networking protocols : TCP / IP, SFTP, HTTP, DNS, DHCP, SMTP

Hands-on experience configuring and managing Windows Deployment Services (WDS), Microsoft Deployment Toolkit (MDT), Windows Assessment and Deployment Kit (ADK), and Windows System Image Manager (WSIM)

Hands-on experience with creating Windows Imaging and Configuration Designer (WICD) for provisioning packages and custom configuration of Windows deployments

Excellent written and verbal communication

A can-do attitude, willing to collaborate and help whenever needed

Willingness to train and mentor junior staff

• Required to live within 30 minutes from the office