Print Technical Support Specialist

Job Description

We are seeking a detail-oriented and customer-obsessed Print Support Specialist to join our team supporting a Fortune 100 company. This role is crucial in ensuring the seamless operation of our print services, providing technical expertise, troubleshooting, and service coordination to both internal teams and external clients.

As a Print Support Specialist, you will be responsible for managing print-related issues, maintaining equipment, and providing timely support to ensure high-quality output and minimal downtime. You will collaborate closely with IT, operations, and vendor partners to deliver efficient and reliable print solutions as part of a global team.

Job Title : Field Representative II - First Responder Print

In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.

Roles and Responsibilities :

• Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.
• Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.
• Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.
• Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.
• Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.
• Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.

Qualifications Must Have :

Qualifications Nice to Have :

If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.

About Us

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :