Lead / Product Manager - Consent & Preferences Capabilities

Lead Product Manager Consent & Preferences Capabilities

Become a part of our caring community and help us put health first. Humana is building a member-first marketing ecosystemand we're seeking a dynamic product leader to manage consent and preference capabilities across channels. In this leadership role, you will drive the development of consent and preference management capabilities to enable compliant, personalized member communications. You'll define backend requirements for data capture, governance, and orchestration logic, while partnering with digital and UX teams to ensure front-end toolslike the preference centerare intuitive and empower members to adjust their communication settings. You'll collaborate with legal, data, technology, and marketing teams to ensure solutions are scalable, secure, and responsive to member expectations. This role plays a critical part in integrating evolving TCPA and related regulatory requirements into processes and systems.

Key Responsibilities

• Capability Ownership & Roadmap Development

Define the product vision and roadmap for consent and preference management tools, aligning with member-first values and regulatory standards

Work with data teams to ensure consent and preference data is captured, governed, and used to orchestrate communications in the member's channel of choice

Collaborate with legal, compliance, and business stakeholders to interpret regulations, drive adoption of TCPA requirements, and embed controls into workflows

Evaluate GenAI tools for intelligent consent capture, member sentiment analysis, and adaptive communication preferences

Foster a culture of collaboration and continuous improvement, championing best practices and regulatory compliance throughout the organization

Impact

This role directly enables Humana to deliver respectful, compliant, and personalized communications, strengthening member trust and engagement while ensuring adherence to TCPA and other regulatory requirements.

Use Your Skills to Make an Impact

Required Qualifications

Preferred Qualifications

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Application Deadline : 10-22-2025

Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.