Commercial Lines Account ManagerSunstar Insurance Group LLC • Saint Louis, MO, US

Commercial Lines Account Manager

Sunstar Insurance Group LLC • Saint Louis, MO, US

1 day ago

Job type

Full-time

Job description

Job Description

Primary Responsibilities

Timeline Management

Adhere to the Commercial timeline to ensure all tasks are performed promptly and efficiently.

Work independently and self-manage to maintain workload within designated timelines.

Customer Relationship Building

Build strong relationships with key customers by acting with a sense of urgency and responsiveness.

Provide outstanding customer service to current and future clients, assisting with questions, changes, claims, certificates of liability, and more.

Professional Communication

Respond to customer inquiries professionally via phone, email, or fax.

Renewal and Marketing

Attend monthly marketing meetings with Producers 90-120 days prior to policy expiration.

Review renewals upon receipt, identify changes, and advise Producers on additional strategy if needed.

Prepare accurate applications and submit them to carriers for quotes when necessary.

Compare quotes and prepare a marketing spreadsheet with the best options for customers, recommending the optimal choice to Producers or customers.

Proposal and Policy Management

Prepare renewal proposals as needed.

Verify the accuracy and compliance of all policies received from carriers.

Deliver policies according to Producer or customer instructions.

Coverage Analysis

Read contracts to ensure adequate customer coverage.

Analyze coverages and recommend additional beneficial coverages.

Coordinate with other departments to solicit additional coverages not carried by the agency.

Administrative and Support Duties

Assist with accounts receivable collection as requested.

Familiarize yourself with each insurance carrier’s product lines, underwriting process, and websites.

Stay informed about market changes.

Attend customer meetings with Producers when requested.

Share knowledge and experience with CSRs and other agency members as needed.

Be available for insurance carrier meetings when requested.

Manage and file customer documents in the agency management system.

Perform any other duties as assigned by the Management Team.

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Commercial Lines Account Manager • Saint Louis, MO, US

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