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Call Center Agent (REMOTE)

Call Center Agent (REMOTE)

CrewBloomAZ, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments :

  • Member Services : Inbound customer support
  • Retention : Inbound retention and customer engagement
  • Pre-Cancel Services : Outbound re-engagement and light collections
  • Third-Party Collections : Available by request only

Schedules & Availability

  • Training Schedule : Monday to Friday, 9 : 00 AM – 6 : 00 PM CST (First two weeks)
  • Post-Training Schedule : Monday to Friday, 10 : 00 AM – 7 : 00 PM CST
  • Attendance Requirements :
  • 100% attendance required during training
  • Ongoing attendance must meet a minimum of 93% to qualify for bonuses

    • Key Responsibilities

  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)

    • Requirements

  • Fluent in spoken and written English
  • Basic computer literacy and ability to navigate multiple applications
  • Must pass a background check
  • Professional communication skills and customer service aptitude
  • 100% attendance required during the first 3 weeks of training

    • Work Environment Requirements

  • A private, quiet, and secure workspace free from distractions
  • No public or shared environments permitted during work hours

    • Technical Requirements

  • Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
  • Dual Core 2 GHz processor (or better)
  • Minimum 4GB RAM
  • At least 80GB available hard drive space
  • Monitor : 18” or larger, with a resolution of 1920x1080
  • Wired keyboard and mouse (wireless peripherals not allowed)
  • Wired headset with noise-canceling microphone
  • Hard-wired high-speed internet connection (no Wi-Fi or satellite connections) :
  • Minimum download speed : 20 Mbps
  • Minimum upload speed : 10 Mbps
  • Firewalled router required (direct modem connections are not permitted)
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    Call Center Agent • AZ, US

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