Receptionist / Clinical Front Office Coordinator

Salary: $18.00 - $23.50 per Hour

Settle Down ABA Inc.

Receptionist / Clinical Front Office Coordinator

Employment Type: Full-Time | Non-Exempt
Department: Operations / Clinical Support
Reports To: Operations Manager / Clinical Director

About Settle Down ABA Inc.

Settle Down ABA Inc. delivers compassionate, evidence-based Applied Behavior Analysis (ABA) services to children and families. Guided by our values of acceptance, compassion, integrity, respect, safety, and excellence, we strive to foster an organized, welcoming, and family-centered environmentwith every interaction, including those at the front desk.

Position Summary: The Receptionist / Clinical Front Office Coordinator serves as the first point of contact for Settle Down ABA Inc. and plays a critical role in daily operations, communication flow, administrative support, and client experience. This role is non-clinical and non-licensed.

Pay Transparency Range

Hourly Wage: $18.00 $23.50 per hour
Range reflects regional norms for receptionist/administrative roles and internal pay philosophy.

Note: In compliance with Nevada law, if you are interviewed for this position, you will be provided the wage range or rate as required after the interview process.

Key Responsibilities

• Front Desk & Client Experience
  • Greet clients, families, and visitors with professionalism and warmth
  • Answer and route all incoming phone calls and messages promptly
  • Manage the check-in/check-out process accurately and courteously
  • Maintain a clean, organized, and welcoming reception space
• Administrative Support
  • Schedule and confirm appointments, communicate changes to families
  • Assist with client intake, paperwork, consents, scanning, and filing
  • Coordinate with clinical and administrative staff to support daily operations
  • Maintain confidentiality and accuracy in documentation
• Operational Duties
  • Track and request office supplies
  • Assist with reporting and data collection tasks as assigned
  • Respond professionally to inquiries from clients, caregivers, and referrals
• Compliance & Communication
  • Uphold HIPAA and company privacy standards
  • Communicate clearly, respectfully, and empathetically with families and staff
  • Report issues or gaps to leadership for timely resolution

Required Qualifications

• High school diploma or equivalent (required)
• Previous receptionist or administrative experience (healthcare/ABA office preferred)
• Excellent phone etiquette and customer service orientation
• Proficiency with standard office tools (e.g., Microsoft Office)
• Able to multitask and work collaboratively in a fast-paced environment

Preferred Qualifications

• Experience with scheduling or EHR systems
• Bilingual skills (strongly preferred)
• Previous behavioral health or therapy center experience

Why Work With Us

• Competitive wage in line with local market averages
• Paid time off and holiday pay
• Supportive, values-driven work culture
• Growth opportunities and professional development support

Equal Employment Opportunity Statement

Settle Down ABA Inc. is an equal-opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable federal and Nevada state laws.

At-Will Employment Notice

Employment with Settle Down ABA Inc. is "at-will". This means that either the employee or Settle Down ABA Inc. may terminate the employment relationship at any time, with or without cause, and with or without notice, in accordance with applicable law. Nothing in this job posting or in any related communication is intended to create a contract of employment, express or implied.

Truthfulness & Accuracy in Hiring Requirement

All information provided by applicants during the hiring processincluding resumes, applications, interviews, and supporting documentationmust be truthful, accurate, and complete. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration or, if discovered after hire, disciplinary action up to and including termination of employment.

Background & Verification Language

Employment offers may be contingent upon the successful completion of applicable background checks, employment verification, and compliance with company policies and regulatory requirements, as permitted by law.