Nurse Practitioner

Acute Care Nurse Practitioner

Position Summary

Under the direction of the Associate Administrator and Chief Nursing Officer (CNO), the Nurse Practitioner (NP) and Physician Assistant (PA) are responsible for assisting with inpatient medical management for those patients assigned by hospital administration in collaboration with the department of quality improvement and members of the medical staff. NP's and PA's will facilitate patient care management leading to efficient use of all health care providers to assure timeliness of treatment and management. She / he practices according to established protocols and delivers quality healthcare in collaboration with medical staff.

This position will be primarily working with critically ill through rehabilitating adolescent to geriatric patient population in a manner that demonstrates an understanding of the functional and / or developmental age of the individual served.

MAJOR RESPONSIBILITIES

SERVICE PERFORMANCE

• Greets / acknowledges customers warmly, with a smile, and immediately when they enter department / unit / area.
• Asks how the customer may be helped with interest and concern.
• Listens attentively, does not interrupt.
• Accepts ownership and takes action to resolve customer needs and / or concerns.
• Is attentive and responsive to the expectations of physicians, co-workers and direct reports.
• Is generous in acknowledging a job well done.
• Uses words and behaviors that express consideration, concern and respect.
• Facilitates and holds staff accountable for meeting department customer service standards in the performance of duties.
• Utilizes telephone skills effectively as outlined in the Star Service Program.
• Keeps all private information about staff or patients confidential.
• Meets or exceeds customer service improvement targets as demonstrated by dashboards, etc.

VALUE ADDED - INCREASES WORTH OF SERVICE TO MISSION COMMUNITY HOSPITAL

LEADERSHIP

PERFORMANCE IMPROVEMENT

CLINICAL PRACTICE

CLINICAL PRACTICE (cont.)

EDUCATION

QUALIFICATIONS