Compliance Complaints Specialist

Job Description

Job Description

Your role in our mission

We are seeking a Compliance Complaint Specialist to assist the company’s Compliance Department in administering its complaint program.  This role will be reporting to the Compliance Complaint Manager and will focus on regulatory complaint investigations and responses.

Your role in our mission

• Monitor for incoming regulatory complaints through portals such as the CFPB.
• Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB)
• Reviews and drafts the regulatory complaints for both the personal loan and credit card products and then submits the responses to the corresponding bank partners for review.
• Uploads approved regulatory complaint response to the applicable portal, sends to the bank partner to forward, or mails the response to the customer.
• Assist the Compliance Complaint Manager with trend identification, identification of potential compliance issues, identify areas for improvement, monthly and quarterly reporting, and work with Compliance peers on any applicable remediation of identified compliance issues or risks.
• Assists business with complaint issues and questions.
• Maintain and run bi-weekly Complaint Working Group meetings with business unit leaders
• Own Complaint Working Group minutes and distribute to business unit leaders.
• Track elevated issues and complaints through various channels for Compliance risk and escalate to leadership.

Skills that will help you thrive

What we offer

Compensation details : The salary for this position is $56,000 - $69,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.