VP, Dental Sales Operations

VP, Dental Sales Operations

Role Summary / Purpose : The VP, Dental Sales Operations will play a critical role in optimizing the field and inside sales processes, analytics, and systems that drive revenue growth within the dental industry segment. This position partners with the GM industry leaders, sales, and cross-functional teams by providing data-driven insights, streamlining operational workflows, and ensuring alignment between sales strategy and execution. The ideal candidate combines a strong understanding of revenue operations with a passion for improving provider retention and growth. The role will focus on revenue operations by driving sustainable revenue growth, operational efficiency, and competitive advantage by strategically aligning Sales, Marketing, Commercialization and Sales Experience & Performance teams around a unified, provider-centric approach. This role owns the end-to-end dental provider lifecycle operations, from lead generation through acquisition, retention, and upselling, ensuring that provider needs, preferences, and experiences are central to driving provider retention and growth. This position leads the development and execution of standardized processes, data governance, and operational frameworks that promote accountability, efficiency, and transparency across platforms.

Essential Responsibilities :

• Develop, implement, and continuously improve sales methodologies, tools, and workflows tailored to the dental industry to maximize field and inside sales efficiency.
• Define and communicate the revenue operations vision, strategy, and roadmap across Sales, Marketing, and Sales Experience & Performance Team teams.
• Work closely with Marketing, Finance, Sales Experience & Performance Team, and Product teams to align revenue strategies and ensure seamless provider acquisition and retention.
• Manage and analyze field and inside sales performance data, pipeline health, and revenue forecasting to provide actionable insights and recommendations to sales leadership.
• Own and maintain governance frameworks (RACI, workflows, documentation) to streamline decision-making and accountability.
• Capture potential enhancements for CRM systems (e.g., Salesforce), sales engagement platforms, (e.g., Seismic) and other revenue operations tools to ensure data integrity, automation, and user adoption.
• Build and maintain dashboards, regular reports, and forecasting models that support accurate revenue projections and identify potential risks or opportunities.
• Ensure all sales processes comply with relevant industry regulations and maintain thorough documentation of workflows and data definitions.
• Standardize data definitions, tools, and reporting metrics across field and inside sales to ensure consistency and accuracy.
• Provide training and support to sales teams on revenue operations tools, data interpretation, and best practices to enhance overall team performance.
• Drive scalable, repeatable processes that support growth across all business units with a strong focus on the dental industry.
• Stay informed about trends in the dental industry and healthcare technology to adapt sales operations accordingly.

Qualifications / Requirements :

Desired Characteristics :

Eligibility Requirements :

Our Commitment :

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice :

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.