Medical Assistant-OptumServe

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines. Contracts Serviced : Multiple

Primary Responsibilities :

This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.

Critical Thinking and Problem-Solving : Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail

Customer Service, Compassion, and Teamwork : Build rapport with team members, internal and external customers, and management by demonstrating a solid customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere

Professionalism : Always act professionally with minimal supervision as a representative of Optum Serve

Organizational Skills : Possess solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standardsCompliance : Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies / procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols

Punctuality : Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours

Language Skills : If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications / certification

Reporting : Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business

N95 Fit Testing : Provide proof of or be N95 Fit Tested depending on the scope of operations

Collaboration and Compliance : Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development

Patient Care and Support : Provide support to providers and other clinical / nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients, measuring vital signs and records information on patient's charts, drawing and collecting blood samples from patients, preparing specimens for laboratory analysis / complete lab requisitions, and conducting a variety of diagnostic tests

Administrative Duties : Responsible for routine and basic front and back-office duties, to include answering phones, scheduling, and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), prefill, document retrieval, filing, performing data entry, and assisting in the examination process of patients under the direction of a physician or other licensed provider

Technology : Skilled in utilizing EMR and MS Office Suite software applications

Inventory Management : Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs

Personal Hygiene and Appearance : Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy and / or as directed by leadership. Clothing, including scrubs for healthcare professionals, should be clean, in good repair, and properly fitting. Clothing that is faded, stained, discolored, torn, patched, ripped, frayed, or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanlinessService Animals : Provide care for individuals with service animals, ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected, providing necessary support and assistance to both the individual and their service animalPatient Identification and HIPAA Compliance : Apply proper patient identification practices and ensure HIPAA compliance

Housekeeping : changing exam room table paper, disinfecting surfaces, upkeep of tidiness of the entire clinic (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable

Patient Education : Provide and ensure patient education is current and accurate, if within your scope of practice

Emergency Response : Provide support to clinicians when needed in medical response to patients with medical needs and / or activate the Emergency Medical Services when an emergency happens

Other Duties : Assist with other duties of the site, including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by leadership or contract obligations

Role Responsibilities & Attributes

Mental Demands

Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills

Physical Demands

Bending, crouching, kneeling, squatting, lifting / carrying up to 50 lbs., handling (holding, grasping, turning, or otherwise working with the hand or hands), fingering (picking, pinching, fine manipulation), sitting, standing for long periods of time, and walking. Seeing and hearing alarms and settings during and after business hours and responding according to training and procedures. Setting and resetting devices with small knobs and handles

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Associate degree in medical assisting and / or graduation from an accredited vocational Medical Assistant program, and / or maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)

IF required by state of operation : Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)

Phlebotomy Certification from accrediting training course, when required by state requirements

Active / Current Basic Life Support (BLS) Certification

Willingness to complete CAOCH and Drug Testing Collection Certifications

Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation

3+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)

Valid U.S. Driver's License and ability / willingness to drive between work locations

Preferred Qualifications :

Current certification in Audio and Drug Testing Collection

Experience working with Veterans, Service Members and Federal Employees

Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.