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Workforce Management Scheduler
VirtualVocationsLowell, Massachusetts, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Workforce Management Scheduler (Remote).
Key Responsibilities
Manage daily performance of the Customer Service team through effective communication and decision-making
Monitor performance goals and implement solutions to maximize efficiency
Collaborate with forecasters to develop staffing plans based on historical data and trends
Required Qualifications
Minimum of 2 years in a call center environment
At least 1 year of Workforce Management (WFM) experience
Experience with NICE IEX, Aspect, or similar WFM software applications
Strong organizational skills and ability to adapt quickly to business needs
Desire to work both independently and as part of a team
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Scheduler • Lowell, Massachusetts, United States
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