Talent.com
Customer Experience Representative

Customer Experience Representative

Enterprise MobilityRoanoke, VA, US
19 days ago
Job type
  • Full-time
Job description

Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.38 / hour - $18.31 / hour (based on commission-based sales experience) with the opportunity to earn monthly incentive pay bonuses and is located at Roanoke - Blacksburg Regional Airport at 5202 Aviation Dr. NW, Roanoke, VA 24012.

We offer :

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule :

Thursday - Monday 4 : 00pm-1 : 00am

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years old
  • Minimum of 1 year customer service or sales experience in a fast paced environment
  • High School Diploma or G.E.D. required
  • Must have reliable transportation to and from work
  • Must have a valid driver's license
  • Must have no more than 2 moving violations and / or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points)
  • No drug, alcohol related violations in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the full time schedule : Thursday - Monday 4 : 00pm-1 : 00am
  • Create a job alert for this search

    Customer Experience Representative • Roanoke, VA, US

    Related jobs
    • Promoted
    Customer Service Rep. - Parts - Wytheville

    Customer Service Rep. - Parts - Wytheville

    The Cole Family of Harley-Davidson DealershipsRoanoke, VA, US
    Full-time
    Harley-Davidson – Wytheville, VA.Well established local dealership is currently looking for a full-time.We are seeking motorcycle enthusiasts who are : . Candidates must be willing to provide th...Show moreLast updated: 30+ days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataBlacksburg, VA, United States
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 2 days ago
    • Promoted
    Patient Access Specialist - AFTERNOON SHIFT

    Patient Access Specialist - AFTERNOON SHIFT

    Ensemble Health PartnersRoanoke, VA, US
    Full-time
    Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.They offer end-to-end...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Experience Manager (Part-Time)

    Customer Experience Manager (Part-Time)

    MichaelsChristiansburg, VA, US
    Part-time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Show moreLast updated: 6 days ago
    • Promoted
    Shentel Retail Sales Representative

    Shentel Retail Sales Representative

    ShentelRocky Mount, VA, US
    Full-time
    Retail Customer Service Representative.Shentel is hiring a Retail Customer Service Representative in our Rocky Mount, VA Shentel Store. We are looking for a sales-oriented customer service professio...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative - Joint Replacement - Roanoke, VA

    Sales Representative - Joint Replacement - Roanoke, VA

    StrykerRoanoke, VA, US
    Full-time
    Joint Replacement Sales Representative.Stryker is looking for a Joint Replacement Sales Representative.We want hard-working winners who are confident, competitive, and results-oriented salespeople ...Show moreLast updated: 2 days ago
    • Promoted
    70230 - Customer Experience Coordinator

    70230 - Customer Experience Coordinator

    TJXChristiansburg, VA, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Solutions Representative

    Enterprise Solutions Representative

    Pitt OhioRoanoke, VA, US
    Full-time
    Enterprise Solutions Representative.PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterpri...Show moreLast updated: 6 days ago
    • Promoted
    Technical Service Representative (Liquid Water ink) Rocky Mount, VA

    Technical Service Representative (Liquid Water ink) Rocky Mount, VA

    INX International Ink Co.Rocky Mount, VA, US
    Full-time
    In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make.We’re globally recognized for our innovation, and we’re.A Great P...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    City National Bank of WVLewisburg, WV, US
    Full-time
    Customer Service Representative at City National Bank (on-site).We are an Equal Opportunity Employer, including disability / vets. Are you ready to join a team of award-winning customer service profes...Show moreLast updated: 30+ days ago
    • Promoted
    No Experience Necessary Driver

    No Experience Necessary Driver

    GrubhubChristiansburg, VA, Montgomery County, VA; Virginia, United States
    Full-time
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, grocery s...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    PT Customer Service Leader

    PT Customer Service Leader

    Food LionMoneta, VA, US
    Full-time
    Category / Area of Expertise : Retail Operations.Job Location : USA-VA-Moneta-14807 Moneta Road.Store Code : Store 02174 Front End. Food Lion has been providing an easy, fresh and affordable shopping exp...Show moreLast updated: 4 hours ago
    • Promoted
    Honda Sales Representative

    Honda Sales Representative

    LithiaRoanoke, VA, US
    Full-time
    Sales Representatives Needed At Priority Honda Roanoke.Are you driven, outgoing, and motivated to succeed? Priority Honda Roanoke is looking for energetic Sales Representatives to join our growing ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Driver No Experience (Blacksburg)

    Driver No Experience (Blacksburg)

    GrubhubBlacksburg, Virginia, US
    Part-time
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, grocery s...Show moreLast updated: 9 hours ago
    • Promoted
    Driver No Experience

    Driver No Experience

    GrubhubBlacksburg, VA, United States
    Full-time
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, grocery s...Show moreLast updated: 1 day ago
    • Promoted
    Sales Representative - Roanoke - Fire / EMS (Emergency Care)

    Sales Representative - Roanoke - Fire / EMS (Emergency Care)

    StrykerRoanoke, VA, US
    Full-time
    Emergency Care (Fire / EMS) Sales Representative.As a Sales Representative at Stryker, you will be at the forefront of promoting and selling our Emergency Care products, with a focus on Fire Emergenc...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Customer Service

    Insurance Customer Service

    Sandy Epling State Farm AgencyLewisburg, WV, US
    Full-time
    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Active Property and Casualt...Show moreLast updated: 28 days ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausBlacksburg, VA, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    Outside Sales Representative

    Outside Sales Representative

    GroundworksRoanoke, VA, US
    Full-time
    JES Foundation Repair, A Groundworks Company, is seeking talented Outside Sales Representatives to join their team in the Roanoke, VA area!. Our Outside Sales Representatives we call Certified Field...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Driver No Experience (Christiansburg)

    Driver No Experience (Christiansburg)

    GrubhubChristiansburg, Virginia, US
    Part-time
    Earn big and work on your own time and terms as a Grubhub delivery partner! Grubhub is looking for drivers and bikers like you to hit the road quick and start delivering from restaurants, grocery s...Show moreLast updated: 9 hours ago