Technical Writer - Process development, Front page

Primary Job Title:
Technical Writer
Alternate Job Titles:
Process Documentation Specialist
Business Process Writer
Content & Documentation Analyst
Process Improvement Documentation Analyst
Operations Documentation Specialist
Location & Onsite Flexibility:
Oakland, CA – Hybrid
Onsite – times per week; Local Bay Area Candidates Only Contract Details
Position Type: Contract
Contract Duration: Approximately Months
Start: As Soon As Possible
Pay Rate: $–$/hour Position Overview We are seeking a detail-oriented Technical Writer to support business process documentation and content management within a large utility environment. This hybrid role requires candidates currently residing in the Bay Area and the ability to work onsite in Oakland – times per week. The ideal candidate is a self-starter who can work independently, identify gaps in documentation, and improve clarity and usability of business process materials. Key Responsibilities Process Development (%)

• Serve as a CCO subject matter expert (SME) for General Reference by reviewing updates and changes submitted by business partners.
• Research and resolve process issues; draft clear and structured process steps for incorporation into the General Reference tool.
• Identify opportunities for process improvement within existing documentation.

Product Management (%)

• Publish approved business process documents into the Front Page application for General Reference.
• Edit and reformat information into concise, user-friendly documentation prior to publishing.
• Post updates to the “What’s New” page to ensure visibility of recent changes.
• Maintain accessible archives of prior process documentation for internal research, including Law Department inquiries.
• Utilize Outlook, Excel, and Word to track and manage requested updates.

Process Improvement (%)

• Analyze call guides and customer contact processes to determine required updates or eliminations.
• Provide innovative and logical decision-making when documenting communications and process steps.
• Partner with team members to ensure all “How Guides” are current and aligned across reference tools.
• Respond to General Reference mailbox inquiries within one business day.

Safety (%)

• Actively participate in safety programs and demonstrate leadership in workplace safety initiatives.
• Identify and correct potential safety hazards.
• Comply with “Zero in on Safety” practices and complete required ergonomic and safety training.

Required Qualifications

• Strong experience in written communication and documentation development
• Experience with Front Page or other web publishing programs
• Advanced proficiency in Microsoft Excel, Word, and Outlook
• Strong logical and critical thinking skills
• Ability to work independently with minimal direction
• High attention to detail and ability to identify unclear or inconsistent documentation

Work Environment & Equipment

• Hybrid office environment
• Company-issued laptop
• Personal cell phone required (pre-approved monthly reimbursement available)
• Extensive use of computers, documentation tools, and communication platforms

Benefits

• Medical, Vision, and Dental Insurance Plans
• (k) Retirement Fund

About the Company A leading natural gas and electric energy provider serving millions of customers across the United States. The organization delivers reliable energy solutions while fostering a collaborative and positive work environment. Join a team committed to making a meaningful impact in local communities. About GTT GTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We value diverse and inclusive workplaces and partner with Fortune organizations across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the and Canada. Job Number: -
LI-GTT gttjobs LI-Hybrid