Spa Manager - Luxury Beach Hotel

Join to apply for the Spa Manager - Luxury Beach Hotel role at Noble House Hotels & Resorts

Description

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!

Summary

The Spa Manager is responsible for the overall operation, growth, and performance of the hotel's spa and wellness center. This leader ensures a luxurious, welcoming, and results-driven spa experience for guests, while maximizing profitability and upholding brand standards. The Spa Manager oversees daily operations, staff management, service excellence, retail sales, guest satisfaction, and strategic planning.

Key Responsibilities

• Oversee all spa operations, including front desk, therapists, estheticians and retail.
• Develop and implement service protocols and guest experience standards that align with the hotel's luxury service philosophy.
• Recruit, train, coach, schedule, and evaluate spa team members to ensure high performance and guest satisfaction.
• Promote spa services and wellness programs to increase guest engagement and revenue.
• Manage inventory and retail product ordering while maintaining proper stock levels and visual merchandising.
• Ensure spa cleanliness, safety, and equipment maintenance standards are consistently met.
• Handle guest inquiries, feedback, and complaints with grace, empathy, and effective resolution.
• Prepare and manage budgets, forecasting, labor controls, and financial reporting.
• Coordinate with Marketing and Sales to promote special offers, wellness events, and seasonal campaigns.
• Stay current with industry trends, treatments, and products to keep offerings fresh and competitive.

We also offer AWESOME benefits such as :

Please state expected Salary Range on application.

Requirements

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Our ideal Spa Manager candidate possesses the following qualifications :

Core Competencies

Technology Skills Requirements

Please state expected Salary Range on application.

Seniority level

Employment type

Job function

Industries

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