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Support and Installation Technician

Support and Installation Technician

In-Store Technology, LLCBellevue, WA, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Support and Installation Technician

Company Overview :

InStore Technology (InStore) is a growing, locally-owned business headquartered in Bellevue, Washington that sells, installs, and services point-of-sale and managed technology services in support of independent grocers across the Pacific Northwest, California, Montana, and Alaska.

Job Description :

As a Support & Installation Technician at InStore, you'll play a critical role in deploying, maintaining, and optimizing the essential technologies that power our customers' operations. From high-performance grocery point-of-sale (POS) systems to advanced networking and digital retail solutions, you'll ensure that our clients stay online, competitive, and future-ready.

This is a hybrid field / office role requiring a blend of onsite installations, remote diagnostics, proactive maintenance, and hands-on system upgrades. You'll be the face of InStore's technology team, delivering exceptional service while working with leading-edge hardware and software platforms.

Key Responsibilities :

  • Execute professional onsite installations of integrated retail technology systems across our customer base.
  • Provide technical support both remotely and onsite, including real-time diagnostics, troubleshooting, and system optimization.
  • Perform preventative maintenance and system health checks to minimize downtime and improve system performance.
  • Complete in-house system upgrades, hardware repairs, and software reconfigurations.
  • Document all service activities in our support systems, maintaining accuracy and accountability.
  • Stay current with emerging technologies in retail IT, contributing to product evaluations and deployment readiness for new tools and services.
  • Collaborate with cross-functional teams to ensure seamless customer onboarding, issue resolution, and project rollouts.

Technology Stack You'll Support :

After initial training, you'll support configuration, deployment, and maintenance of some or all of the following :

Retail Software Ecosystem :

  • POS applications and transaction platforms
  • BRdata back-office systems
  • Connected Payments integration
  • Microsoft Windows environments

    • Hardware & Infrastructure :

  • Traditional and self-checkout POS terminals (computers, monitors, receipt printers, barcode scanners, scales)
  • Network and infrastructure systems : managed firewalls, switches, routers, and wireless access points
  • Electronic Shelf Label (ESL) systems

    • Preferred Qualifications :

  • Hands-on experience with POS or retail IT systems
  • Working knowledge of networking concepts (LAN / WAN, IP addressing, VLANs, DHCP, DNS)
  • Strong technical troubleshooting and problem-solving skills
  • Familiarity with Windows OS administration and peripheral device integration
  • Excellent communication and customer service skills
  • Ability to work independently in the field and manage multiple projects concurrently
  • Willingness to travel locally for onsite service and installation work

    • What We Offer :

  • 6 paid holidays, a half day on Christmas Eve and New Year's Eve, and 1 personal holiday
  • PTO
  • 401k matching contributions
  • Up to 40 hours of sick / safe leave
  • Monthly employer contribution toward medical, dental, and vision plans
  • Work Hours : Monday through Friday 8am to 5pm, 40 hours per week
  • Wage : $27-$35 / hr dependent on experience

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    Installation Technician • Bellevue, WA, USA