Business Office, Specialist

About the Role

WSU Tech is seeking a Business Office Specialist to support daily financial operations that directly impact our students and community. This role is responsible for processing payments, managing third-party billing, maintaining accurate student accounts, and providing excellent customer service to students, staff, and external partners.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, high-volume environment while maintaining professionalism and accuracy.

Overview/Job Summary:

The Business Office Specialist plays a critical role in supporting the daily operations of WSU Tech's Business Office, ensuring that financial procedures and policies are observed and aiding in the smooth functioning of office activities.

Your day-to-day responsibilities will include:

• Receive, process, and reconcile student and third-party payments across in-person, phone, and approved online systems.
• Provide professional customer service by responding to student, parent, and third-party account inquiries and resolving escalated issues.
• Prepare, balance, and reconcile daily cash activity, bank deposits, and payment reports in accordance with financial controls.
• Review and maintain student and third-party accounts to ensure accuracy; research and resolve discrepancies as needed.
• Process refunds, invoices, miscellaneous charges, and third-party billings in compliance with applicable regulations and policies.
• Conduct pre-collection and collection activities for past-due accounts and reconcile payments with collection agency reports.
• Apply and release student account holds and process exceptions or adjustments in accordance with institutional policy.
• Reconcile financial aid awards with student account and financial aid system records.
• Maintain tracking tools and reports for special programs, pilot initiatives, and designated student populations.
• Support Business Office operations through process improvement, staff training and onboarding, compliance, and other duties as assigned.

Education:

• Associate Degree

Experience & Skills:

• At least one year of experience in accounts receivable
• Ability to work independently with minimal supervision
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Strong math and basic accounting skills
• Ability to manage multiple priorities in a high-volume environment
• Professionally manages and resolves account-related issues with frustrated or stressed students by exercising sound judgment, maintaining a calm and respectful demeanor, de-escalating tense situations, and ensuring accurate information, policy compliance, and appropriate resolution.

https://wsutech.edu/whyhere/

WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.