Site Manager

Site Manager

The Site Manager oversees all administrative operations in designated office as assigned. Effectively manages all administrative duties and staff. Supervises all the support staff.

Essential Duties and Responsibilities :

• Primarily acts as a Front Desk Representative and / or Medical Assistant.
• Performs job in accordance with Company Mission, vision and goals.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff.
• Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.
• Clearly defines each administrative staff member's job responsibilities.
• Assists staff members through coaching, mentoring and other development activities.
• Completes administrative and clinical personnel evaluations.
• Establishes and maintains an environment that promotes and supports professional practices and standards.
• Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.
• Complies with established best practices and policies / procedure.
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient's physical or mental wellbeing, safety or dignity.
• Possesses the ability to recognize and initiate the correction of problem areas.
• Oversees the proper handling of patient medical records, as required under HIPAA regulations.
• Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.
• Ensures patient balances are collected.
• Promotes smooth interaction with other departments and fosters good interdepartmental relations.
• Responsible for ordering necessary office supplies.
• Creates, reviews and manages daily reporting.
• Ensures all reports are accurately submitted / distributed in a timely manner.
• Cross trains all staff to ensure effective coverage during absences.
• Keeps doctors schedule and schedule for office.
• Effectively handles patient complaints in a timely and appropriate manner.
• Ensures that time cards are accurate for payroll and ensures all timecards are reviewed / approved by staff and the Office Manager by appropriate deadlines.
• Works with senior management to develop, implement, and monitor effective work.
• Attends operations meetings, as necessary.
• Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Independently works though situational issues and uses problem solving skills to achieve desired outcome.
• Communicates routinely with manager.
• Performs other duties as assigned.

Minimum Qualifications :

Preferred Qualifications :

Driving / Travel :

The employee must have reliable transportation. Travel for this position may be required up to 40%. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.