Warehouse Deskside Support Technician (2ND Shift)

28.50

a global logistics company is looking for a deskside support technician to work on-site in their 3M sq. ft Cowpens warehouse. This person will be the sole IT support specialist responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

Windows 11 knowledge

ServiceNow experience

Logistics or warehouse experience

CompTIA A+ Certified

N+ Network certification

3+ years' experience troubleshooting hardware, software and networking issues on

• ? Ideally PC's, Windows, Printers, and Android (They will troubleshoot RF guns which are on Android operating systems)

Experience troubleshooting Tier 2 and 3 escalated technical issues (ideally in an enterprise environment / onsite but can make exceptions for a great personality)

Strong knowledge of Windows, specifically version 10

Experience with Android troubleshooting

Maintain and manage workload through computerized ITSM ticketing and tracking system

Ability to walk from one side of building to other (1M sq. ft) potentially multiple times a day

Great communication and customer service skills