Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This is a temporary position that ends December 7,2025.
Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics80% of your day will consist of coaching and educating agents on how to improve their performanceCreate an environment focusing on fun, enthusiasm and accountabilityTake initiative and show leadership by creating performance improvement plansAdminister coaching and disciplinary action when appropriateHandle both internal and client led performance discussionsPerform other related duties and assignments as required and as assigned by supervisor or other managementEnsure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediatelyMust be able to take calls when needed.Must be able to work at the Port Saint Lucie, FL siteMust be available to work any 8 hours between 9 : 30AM CST – 7 : 30 PM CST Sun-SatExceptional emotional intelligence – lead with empathy, coach with clarity, and support with strength.Must be able to thrive under pressure and keep the team energized.Outstanding attendance and reliability – consistency is key to our success.College degree preferred or equivalent work experience requiredAbility to work under pressure, plan, meet deadlines and be accountable for the performance of othersSolid organizational, administrative, leadership and time management skillsAbility to demonstrate personal ownership of tasks and follow through to obtain desired resultsMust have a keen sense of attention to detailSkilled in determining why and how tasks should be attempted and their effective completionProven experience in overcoming unexpected difficulties and using logical problem-solving skillsTyping speed of 25 wpmExcellent written and verbal communication skills consistent with North American business standardsMust have availability to work various shifts influenced by current business needsHigh school diploma or GED requiredExcellent attendance history is requiredMust pass mandatory background checks which may include pre-screening, illegal drug tests and credit checksRequired Skills
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer