Sr. Technical Analyst

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users.

What you'll be doing

· Develops a strong understanding of the entire Care Communications Solution including technical architecture and product offerings.

· Develops strong, long-lasting end-user relationships, which are referenceable, including growing adoption, ensuring retention, driving overall satisfaction and renewal of software and services.

· Communicates with project stakeholders on a regular basis.

· Available for critical issues during assigned working hours as defined in the Service Level Agreement (SLA).

· Assists in identifying and developing standard processes for the Care Communications solution, management, training, and support.

· Knowledge of Care Communications Smart Client / Web Admin portal with the ability to maintain and edit directory as agreed upon by the assigned hospital.

· Understands and communicates the Care Communications support process with the ability to assist in resolving/troubleshooting issues (pulling logs, replicating issues, documenting findings, etc.).

· Develop, update, and deliver training for new hospital staff at assigned hospital.

What you'll bring

· Bachelor’s degree and/or 3+years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role.

· Must demonstrate good interpersonal and verbal skills and be able to work with frontline nursing, physicians and point of care support services staff.

· Experience supporting and troubleshooting computer hardware, software, and networks in healthcare, preferably with nursing point-of-care solutions(preferred).

· Experience within a software or communications industry (preferred).

· Practical knowledge of healthcare industry (preferred).

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $80,000 to $110,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

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Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)