Customer Service Representative
Local cable company is seeking multiple Customer Service Reps!
Location : Birdsboro, PA
Pay : $16.50 / hour
Schedule :
- Training on 1st shift : 8 : 30am 5 : 00pm (MonFri)
- After training, schedule will shift to 10 : 30am 7 : 00pm (MonFri)
- Saturdays : 8 : 30am 5 : 00pm (2 Saturdays per month; one weekday off when scheduled on Saturday)
Responsibilities :
Handle inbound customer inquiries with professionalism and efficiencyProvide accurate information regarding products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsMaintain a strong knowledge of evolving products and servicesQualifications :
Previous experience in customer service, sales, or related fieldsStrong ability to build rapport with clients and customersExcellent written and verbal communication skillsAbility to prioritize, multitask, and problem-solvePositive, professional demeanor with a customer-centric personalityMust have office-based customer service experience or proven longevity in a retail environmentSolid computer skills; quick learner of new systemsStrong interpersonal skills and a team-oriented mindset