Centralized Scheduler (POUGHKEEPSIE)

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing

Optum at Oakwood Commons has an immediate opening for a friendly, patient focused and detailed oriented Centralized Scheduler to join our team. The

Centralized Scheduler is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : The hours are Monday through Friday a 40-hour work between the hours of 7 : 15 am to 5 : 00 pm. (Occasional late night until 6 : 00pm)The shift will be determined by the supervisor upon hire.

Location : 2507 South Road Poughkeepsie, NY 12601

Primary Responsibilities :

• Greets patients, family members and guests with a friendly smile
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling appointments and procedures in an organized and efficient manner
• Check in\out patients
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Follow the Payment Security policy and procedures according to Optum Medical guidelines as well outstanding balances
• Ability to complete all work queues
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment