Patient Experience Representative

Patient Experience Representative Remote

$21 / hour | Fully Remote | Full-Time

About MyLaurel

MyLaurel is the leader in home-based acute care, providing hospital-level treatment directly in patients' homes. Our programs Rapid Advanced Care, Acute Care at Home, and Recovery at Home help frail, elderly, and complex patients avoid unnecessary ER visits, hospital stays, and post-acute complications.

We combine telehealth physicians, in-home paramedics, and RN care managers to create a safer, more compassionate alternative to traditional care dramatically improving patient and caregiver experiences.

The Role

As a Patient Experience Representative, you'll be one of the first voices our patients hear. You'll guide patients and caregivers through scheduling, support, and follow-up delivering exceptional patient experiences with empathy and professionalism.

Pay : $21 / hour

Type : Full-Time | Remote Shift : Mon / Tues / Fri / Sat / Sun : 1130am to 8pm EST

What You'll Do

• Handle inbound and outbound calls to schedule health visits and provide patient support.
• Educate patients and caregivers on program benefits and answer questions.
• Conduct reminder calls and assist with after-care requests (equipment, pharmacy, documentation).
• Accurately document each interaction in myLaurel's referral system.
• Collaborate with clinical teams to ensure smooth care coordination.

What We're Looking For

Benefits & Perks

How to Apply

Include a cover letter addressing :

Keywords for visibility : Remote Customer Service Work From Home Healthcare Call Center Patient Coordinator Medical Scheduler Telehealth Support Customer Experience Virtual Healthcare Jobs Remote Healthcare Support Call Center Representative