Billing & Scheduling Specialist

Job Description

Job Description

Culligan Kaat’s Water Conditioning, Inc.

Full-Time Billing & Scheduling Specialist

Plymouth, WI

Culligan, the industry leader in water treatment, is looking for a Full-Time Billing & Scheduling Specialist. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Plymouth, WI location. Our office hours are Monday - Thursday 8am-5pm, Friday 8am-2pm.

DUTIES INCLUDE :

• Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
• Schedule route and service workers to customer locations in an effective and cost-savings way.
• Communication with customers on service and route scheduling, billing and invoicing, equipment and service options.
• Map and organize service technician work for the next day.
• Enter completed service and route work and make any necessary changes in accounts.
• Scan and file daily work.
• Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash).
• Balance cash drawer and do daily deposit – manually run any credit card payments that customers may call in over the phone.
• Work with multiple departments such as the office, service team, route team, and sales team on customer-related solutions and scheduling.

JOB REQUIREMENTS :