Hotel Front Desk - Morning, Evening and Overnight Shifts

Hotel Front Desk - Morning, Evening and Overnight Shifts

We are currently looking for a Front Desk Agent to join our Front Desk Team! Our Homewood Suites by Hilton is located one mile from the University of Central Florida main entrance and campus, and is also close to the Central Florida Research Park. Concerts at Addition Arena, and UCF football at FBC Mortgage Stadium are within three miles. Shops and restaurants at Waterford Lakes Town Center are a 10-minute drive. We offer 99 comfortable and spacious suites for our guests and a daily complimentary breakfast and Wednesday night reception. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The front desk agent is the face of the hotel and provides superior service to all guests. Responsibilities include :

• Greeting guests, complete the check-in / check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.
• Typical Shifts : due to change week to week depending on hotel needs - 7AM-3PM, 3PM-11PM, 11PM-7AM.

About Buffalo Lodging Associates :

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring :

What We Offer You :

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.