Job Description
Automotive Parts Advisor
Location : Alexandria, VA
Job Type : Full-Time | Commission-Based
Salary : Base $32,500 with potential earnings up to $75,000 (commission-based)
Join one of the East Coast’s largest dealerships
Passport Auto Group is looking for a customer-focused Parts Counterperson to join our high-performing team in Alexandria, VA. If you have a background in automotive parts—either at a dealership or in the aftermarket sector—this is a great opportunity to advance your career with a top-tier brand.
Key Responsibilities
- Assist walk-in, phone, and online customers with selecting and purchasing automotive parts
- Provide product recommendations, inform customers of promotions, and offer complementary items
- Retrieve parts from inventory and process special orders when needed
- Support service technicians by ensuring timely delivery of parts for in-progress repairs
- Handle phone inquiries with accurate price quotes and parts availability
- Prepare orders for delivery, shipping, or pickup
- Maintain organized and clean parts counters, bins, and storage areas
- Ensure parts are properly charged to repair orders and returned items are processed with accurate documentation
- Stay up to date with product updates and participate in training opportunities
- Collaborate effectively with service, sales, and other departments to provide top-tier support
Qualifications
High school diploma or equivalentMinimum of 2 years’ experience in a dealership or aftermarket parts / service environmentAt least 2 years of direct customer service experienceValid driver’s license with clean driving record (required – no exceptions)Strong organizational and communication skillsAbility to read and understand technical manuals and parts informationPhysically able to lift or move heavier parts when neededWillingness to work rotating SaturdaysPreferred Experience
Familiarity with automotive car partseCommerce sales experience (eBay, etc.)Benefits
Full-time employees at Passport Automotive Group enjoy a comprehensive benefits package, including :
Health, dental, and vision insurance (individual or family coverage)Paid time off and holiday pay (per company policy)401(k) retirement planDisability insurance (as outlined in company policy)Ready to grow your career in a fast-paced, customer-first environment? Apply today to join the team at Passport Auto Group.