National Accounts Program Coordinator

National Accounts Program Coordinator

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!

The National Accounts Program Coordinator is responsible for the management of account relationships and the timely execution of all customer requests / inquiries to ensure total customer satisfaction. This position will function as the 'single point of contact and liaison responsible for coordinating between Customers, Corporate, Site Locations, Service Providers, Accounting and Senior Management.

Responsibilities of Position :

• Prepare and submit quarterly reporting on client performance accurately and timely. (Major issues, profit / loss, improvement recommendations).
• Responsible for profit and loss of each customer.
• Compile quality assessment results for each customer to be presented every six months.
• Develop action plans for low customer QA scores.
• Assist Customer Service Representatives (CSR's) in troubleshooting areas of concern. This includes follow-up and assisting in the resolution of current issues.
• Work as the liaison between all levels of Client personnel, Third Party Haulers and Internal Management Team.
• Increase profits / cash flows by reducing billing errors by ensuring invoices are accurate before due dates.
• Monitor and manage the accounts receivable aging status to ensure collections per company terms, and reduction of accounts receivable aging to thirty days or less.
• Promote "New Customer" sales through personal / professional contacts and oversee / coordinate all new business implementation, review customer contracts to ensure consistent pricing methods and contract compliance.
• Maintain pending work / proposal file for regular follow-up.
• Manage and maintain customer account records, including service contract documents, project estimates, and correspondence.
• Ensure personal accessibility to both Internal and External Customers and Employees.
• Interaction with Management to set policies and procedures for National Account Customers.
• Provide outstanding customer relations and satisfaction with internal and external customers, responsible for all aspects of client support.
• Contribute to the sustained growth of the team and the company by promoting the abilities of company to expand services and coverage areas with Third Party Service Providers.
• Assist with special projects and assist others in the department as needed.
• Perform all tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Other duties as assigned.

Skills & Abilities Needed for Position :