Client Svcs Representative

Job Title : Client Svcs Representative

Location : Newtown Square PA 19073

Duration : 3 Months

Shift : Monday- Friday 8 : 30 am - 5 pm

Job Description :

Answers and resolves telephone inquiries / requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required Work Experience :

One (1) year of customer service and / or related health care experience is required.

Must have hands on knowledge of medical terminology (REQUIRED)

Must have strong time management and organizational skills

Preferred Work Experience :

Previous related health care experience preferred.

Physical and Mental Requirements :

Knowledge :

Skills :

EDUCATION

High School Diploma or Equivalent(Required)