Director

Sr IT Service & Operations Management Director

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT&D to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Drive the strategic transformation of McLane's IT service management (ITSM) and operations functions. Oversee the modernization of service delivery, observability platforms, and operational excellence across McLane IT&D technology stack. Unify the service and operations teams into a cohesive, agile, and resilient organization.

This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on :

• Day 1 Benefits : medical, dental, and vision insurance, FSA / HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits : pet insurance, maternity / paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Sr IT Service & Operations Management Director :

Strategic Leadership & Vision :

Service Management & Observability :

Operational Excellence :

Lifecycle Management of End User Devices :

AI & Automation Enablement :

Performance Management :

Organizational Design & Talent Development :

Stakeholder Engagement :

Qualifications you'll bring as a Sr IT Service & Operations Management Director :

Working Conditions :

Fit the following? We want you here! Teamwork oriented, organized, problem solver, detailed.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.