Implementation Specialist Support

Description / Comment : Temp Role / MAT Leave Coverage

Job Title : Implementation Specialist Support

Brand : EyeMed (Background check & 5 Panel Drug screening)

Location : Mason, OH (Hybrid - In-office Tuesday, Wednesday, and Thursday)

Duration : Through 14 weeks

Job Summary :

EyeMed is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team.

This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups.

The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.

This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.

Key Responsibilities :

• Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
• Serve as the primary point of contact for clients and brokers during the implementation process.
• Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
• Track project status and report progress, issues, and risks to the Implementation Manager.
• Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
• Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
• Ensure all EyeMed standards and compliance procedures are followed throughout the implementation lifecycle.
• Complete seamless transitions to account service teams upon implementation completion.
• Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications :

Missing equipment fee $2000.00 EYEMED ONLY : As part of your contractor's compliance while working in the EyeMed department, the OIG, GSA / SAM and / OFAC screening is an additional requirement for EyeMed positions.

It should be conducted prior to placement and once a month thereafter. The results should be emailed to LUXOTTICATEMPS@kellyocg.com by the 4th of each month and we again ask thatyou house each file internally for auditing purposes.

EyeMed needs full screenshots where the website link and the date / time the screening was performed are all visible (this is required for all 3 types of screenings).

Office of Inspector General : OIG : General Service Administrator List : SAM : [status][is_active]=true Sanctions List Search : OFAC :

3 for Compliance purposes and 4 for HiTrust / Security requirements :

2025 EyeMed General Compliance

2025 EyeMed HIPAA

2025 EyeMed Fraud Waste and Abuse

2025 Conflict of Interests Acknowledgement

2025 Avoiding Dangerous Links

2025 Unintentional Insider Treats

FSL New Hire Fraud Integral Staff Training

In addition; Model of Care, ODAG, and CA Fair Claims.

Link : Start Time : 12 : 00 AM Hours : 8 : 00am to 5 : 00pm Location : CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040 Education : dditional Job Details : TEMP ROLE / MAT Leave Coverage

Job Title : Implementation Specialist Support

Brand : EyeMed

Location : Mason, OH (Hybrid - In-office Tuesday, Wednesday, and Thursday)

Duration : Through 14 WEEKS

Characteristics of an ideal candidate :

Provides "foot in the door" at Luxottica - a company that has multiple facets and opportunities for candidates that want to work hard to succeed in multiple roles.

Missing equipment fee $2000.00 EYEMED ONLY : As part of your contractor's compliance while working in the EyeMed department, the OIG, GSA / SAM and / OFAC screening is an additional requirement for EyeMed positions. It should be conducted prior to placement and once a month thereafter.

The results should be emailed to LUXOTTICATEMPS@kellyocg.com by the 4th of each month and we again ask thatyou house each file internally for auditing purposes.

EyeMed needs full screenshots where the website link and the date / time the screening was performed are all visible (this is required for all 3 types of screenings).

Office of Inspector General : OIG : General Service Administrator List : SAM : [status][is_active]=true Sanctions List Search : OFAC : 3 for Compliance purposes and 4 for HiTrust / Security requirements :

2025 EyeMed General Compliance

2025 EyeMed HIPAA

2025 EyeMed Fraud Waste and Abuse

2025 Conflict of Interests Acknowledgement

2025 Avoiding Dangerous Links

2025 Unintentional Insider Treats

FSL New Hire Fraud Integral Staff Training In addition; Model of Care, ODAG, and CA Fair Claims. Link :